thanks wobbler! i've been on the phone with fios for about an hour, helping them construct a comprehensive ticket regarding this matter. the tech support individual was able to locate your original ticket and included that number in my ticket for reference.

please, all fios users, do the same. this will not get resolved by itself.

include wobbler's ticket as well as mine for reference, cross referencing to show them how huge this issue is becoming for their subscribers!

ticket # CADR07AVJC