Demonocracy, Verizon isn't this efficient, I was just lucky enough to keep bothering them and reopening my ticket until I got someone who gave a crap AND knew what they were talking about. The more people that are on Verizon's back about this the better people, keep it visible because either Verizon does something or Square does something (or maybe both) but given Square attitude, they aren't likely to do anything anytime soon.