Not recieving verteran rewards!

[Noctore]

So, I have yet to recieve veteran Rewards for what I have paid for on last sub.

Time: About 2 weeks
Frequency: always
World name: Goblin
Character name: Aether Eternal
NPC name: Mod Delivery
Monster name: ?
Class/Level: All 50
Party or solo: ?
In-game time: Alwsays
Area and coordinates:
Steps:
1. Buy subscrition.
2. Log In.
3. No rewards for what I paid for.
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider: Charter
- Modem maker/model number: Charter

PC Specs
-=-=-=-=- System Information -=-=-=-=-
Better then most.
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: xx
Laptop Model Number: xx

Gamepad Manufacturer: Microsoft
Gamepad Model Name: xbox360
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use: Firefox
- Internet Explorer Version: 11

[HEC]

Have you checked your moogle mail in game? Does the Mogstation (on web) actually show that you've obtained the reward items?

[Malekzus]

Greetings Noctore,

We encourage you to attempt the suggestion offered by HEC. As you have not responded, we are going to go ahead and assume this has resolved. If this does not resolve the issue, please create another bug report thread and use the bug reporting template found Here. Also, please state the steps you have attempted to resolve this issue.
~Malekzus