Thank you johnnyjo777 for your post outlining the concerns you are having with a possible system error,

In order for me to submit your report, I will need some more information. You can go Here and you can find templates for Windows and PS3 that represent the kind of details we need. Once you can provide such information we can move forward and resolve this issue. For now I am going to move this thread into Insufficient Information. You will not be able to reply, so once you have gathered the requested data please create a new bug report thread. Also if you have not already please submit an in game GM ticket outlining the this information with the specific item names that you need to finish your quest. Based on our investigation we may or may not be able to provide additional assistance but at least we can both work together to help other community members that are faced with this situation.

- Furlamseere