I think what you all are missing here is what was said to the OP.

A bit of a run around then a GM directly coming on and saying 'yeah you'll get it in the mog mail' then nothing?

The point is, someone in Square said 'yes go tell that player we will give them their fantasia potion' but never ever delivered on the 'promise'. Thing is, you can't really back that up (as I have seen posts with screenshots of GMs SAYING things and nothing has been done at all for months .. ) like they have no idea what each department does or soemthing.