I need Customer service Now

[Hippo]

Hi OP, look at it from the positive side - you messed up on your character creation - SE has no obligation whatsoever to fix it for you. However, so far they have not rejected your request. They are probably taking so long because it is not a usual request, and certainly one that is out of policy.

Another thing that might help: there's a lot of things that you cannot influence in life. There is no point to stress yourself out over something you have no control. Go do something else and who knows when you least expect it you might get a pleasant surprise in your inbox.

[SoulKhan]

Hi OP, look at it from the positive side - you messed up on your character creation - SE has no obligation whatsoever to fix it for you. However, so far they have not rejected your request. They are probably taking so long because it is not a usual request, and certainly one that is out of policy.

Another thing that might help: there's a lot of things that you cannot influence in life. There is no point to stress yourself out over something you have no control. Go do something else and who knows when you least expect it you might get a pleasant surprise in your inbox.

Well either way I am a customer as everyone else and I don't have to be put last, Since many got theirs within hours of asking. Now I changed this because I am not kissing any more butt!
ofc its not anyones fault but I do have a right to speak and when I was told via email I got excited weeks back but still nothing. So basically I asked and am asking for customer service and that is my right +1

[Hippo]

Well either way I am a customer as everyone else and I don't have to be put last, Since many got theirs within hours of asking. Now I changed this because I am not kissing any more butt!
ofc its not anyones fault but I do have a right to speak and when I was told via email I got excited weeks back but still nothing. So basically I asked and am asking for customer service and that is my right +1

I see. Did SE explain to you why it is taking longer than usual? Did you ask them to provide an approximate date by which your problem can be resolved?

[SoulKhan]

I see. Did SE explain to you why it is taking longer than usual? Did you ask them to provide an approximate date by which your problem can be resolved?

the 1st email I got said they will escalate it, Then they said it will be shortly since it was accepted. Weeks went by and I heard nothing, I wrote them again and they responded by asking how I payed for the item and with what credit card. So that showed me someone maybe forgot the 1st email or maybe it got erased? idk. So I kept emailing and then finally a gm spoke with me in game and said that it should arrive in the mail by mog. I thought that meant right away because I have been waiting for a very long time.