I need Customer service Now

[SoulKhan]

Please lock this post when or if it gets resolved.
I am Making a post (not to break the tos or to bash anyone) but I am very very upset with the costumer service at this point!
I put in a ticket a long time ago for a fantasia restore and I keep getting the run around, Before anyone asks if I put it in the right section. Yes I did and 5+ emails since then and also ingame tickets to gm services.
I was told via email a few weeks back that it was accepted for restore and it never happened! So I wrote back with no luck this is absurd.
Then I get a very nice game master that I spoke with ingame about 4 to 5 days ago telling me he or she saw the emails. Nothing has happened still! I want to let you know se, I will quit this game if this is not taken care of today asap because I pay to play and I am a customer. If I get another threat for asking for customer service as I have before I will be making note of all my emails and text logs because I value my account.
Someone else asks for the same thing and gets it within the matter of hours, I will not play a female character so I wont play till I get my potion, I messed up and that's my fault since I was trying to make random characters and didn't think I was on my main character when I used it.
Thank you

P.S. I did want to mention that the Game Master service is excellent.

[Hippo]

How did you lose your fantasia potion?

[SoulKhan]

How did you lose your fantasia potion?

I got out of the emergency room after having a minor heart attack and when I got home I was playing with the character creation and I must have messed up and used it, I don't blame se for that. Though I would like this matter taken care of today, I cant deal with the stress it is causing me.
yeah I was trying to costume out for my male character after I fudged up and noticed it did not convert over either but I don't fancy playing a female character and I wont.

[Lyni]

I got out of the emergency room after having a minor heart attack and when I got home I was playing with the character creation and I must have messed up and used it, I don't blame se for that. Though I would like this matter taken care of today, I cant deal with the stress it is causing me.

Man. Your life must be absolutely amazing if a fantasia potion is 'stressing' you out. If only I could have a life where the only problems I had was a make believe item.

[SoulKhan]

Man. Your life must be absolutely amazing if a fantasia potion is 'stressing' you out. If only I could have a life where the only problems I had was a make believe item.

It becomes a problem when this game is my stress relief yes, In my life which I wont get all into I have a lot of issues and who doesn't. I am not judging anyone.

[Nathan061111]

Its fantasia is it really a big deal? If you are going to quit over Fantasia then you care more about your character's appearance than everything else in the game combined! That's messed up...

[SoulKhan]

Its fantasia is it really a big deal? If you are going to quit over Fantasia then you care more about your character's appearance than everything else in the game combined! That's messed up...

As I said, I don't fancy playing a female character at all!
That is the beauty in life, We are all different people and not all alike.

[Lyni]

After looking through his post history it seems making a thread about this everyday is going to change everything. This is either a 'HAY I want attention talk to me!' thread or he's really adamant about trying to get fantasias for free. Either way I won't be checking this again now that I understand.

[SoulKhan]

After looking through his post history it seems making a thread about this everyday is going to change everything. This is either a 'HAY I want attention talk to me!' thread or he's really adamant about trying to get fantasias for free. Either way I won't be checking this again now that I understand.

Its my personal feelings and my post, If you choose to troll on it then that is your choice have at it.

[Hippo]

Hi OP, look at it from the positive side - you messed up on your character creation - SE has no obligation whatsoever to fix it for you. However, so far they have not rejected your request. They are probably taking so long because it is not a usual request, and certainly one that is out of policy.

Another thing that might help: there's a lot of things that you cannot influence in life. There is no point to stress yourself out over something you have no control. Go do something else and who knows when you least expect it you might get a pleasant surprise in your inbox.