40,000gil went missing from my character

[Bucy]

Time:January 13th or 14th (please check original in-game bug report for tighter time frame)
Frequency:1 time that I know of
World name:Hyperion
Character name:Bucy Stark
NPC name:NA
Monster name:NA
Class/Level:NA
Party or solo:solo
In-game time:IDK
Area and coordinates:Limsa Lominsa, Lower decks 7,12
Steps:
1.asked player I did trade with (Judia Chan) to confirm how much gil I traded
2.reassessed the purchases I made from memory
3.submitted in-game bug report and opened a support ticket
4.was advised by support to submit another bug report here
5.wished there was an in-game means to confirm my spending
6.hoped for a speedy (speedier) resolution to my problem

[Bucy]

I feel I need to add, it pisses me off that the support person seems to have spent no time making any attempt to resolve this issue. The very fact that I am asked to submit a bug report for a support issue demonstrates to me that my ticket went unread. Furthermore the email reply I received was sent at the end of their business hours, proving to me the support person had no intention of servicing my ticket in a timely fashion. I suspect I only received an email so support can cover their butt's, because it is SE policy to respond withing 2 business day. The fact that I received this litigious non-reply angers me further, as it is disrespectful to hide behind fine print.

[Furlamseere]

Greetings Bucy,

Thank you for submitting your bug report, if you could modify your steps to include the events that lead to the possible system error I would be happy to forward your information over to our dev team so that the matter can be investigated further. I will be leaving this bug report up so that you may edit your original post with steps that lead to the issue.

-Furlamseere

[Bucy]

I wish I could, I can't remember such particulars from Tuesday. Also, I suspect, that if this wasn't my error, then someone may be using an exploit like from a few months ago (gil hack). I don't think this is a bug. I only posted here per instruction from SE support telling me to do so. I really just want to go over my gil spending for the day in question. There has to be some sort of spreadsheet someone can access.

Also, I received an email from a GM:
"Template@Sheet support_na_ig2@square-enix.com

5:39 PM (5 hours ago)

to me
Hello and thank you for your GM call.

When a Game Master was able to respond to your request, we found that you were unavailable to speak to us. If you are still in need of GM assistance, please submit a new call. Please provide us with the details of your situation, and we will respond to your call as soon as possible.

Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team"

I'm not sure what I need to resubmit

[Furlamseere]

Greetings Bucy,

We thank you for posting your concerns regarding missing gil. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!

- Furlamseere