having problems as well:

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms 1 ms READYSHARE [192.168.1.1]
2 6 ms 6 ms 6 ms 208.74.222.73
3 5 ms 6 ms 5 ms 208.74.222.41
4 11 ms 13 ms 7 ms 208.74.222.29
5 18 ms 10 ms 85 ms 208.74.222.1
6 12 ms 1778 ms 1787 ms 208.74.223.62
7 46 ms 46 ms 46 ms 50.59.64.53
8 62 ms 30 ms 46 ms 10.208.56.145
9 62 ms 62 ms 61 ms atl2-pr2-xe-0-1-0-0.us.twtelecom.net [66.192.249
.222]
10 46 ms 62 ms 62 ms xe-8-2-2.edge1.atlanta4.level3.net [4.53.234.17]

11 93 ms 139 ms 77 ms vlan51.ebr1.atlanta2.level3.net [4.69.150.62]
12 93 ms 108 ms 93 ms ae-6-6.ebr1.washington12.level3.net [4.69.148.10
6]
13 109 ms 93 ms 93 ms ae-1-100.ebr2.washington12.level3.net [4.69.143.
214]
14 109 ms 93 ms 108 ms ae-56-56.ebr1.newyork1.level3.net [4.69.201.61]

15 93 ms 108 ms 93 ms ae-81-81.csw3.newyork1.level3.net [4.69.134.74]

16 109 ms 124 ms 93 ms ae-82-82.ebr2.NewYork1.Level3.net [4.69.148.41]

17 93 ms 108 ms 93 ms ae-5-5.car1.montreal2.level3.net [4.69.141.5]
18 * 139 ms 217 ms ae-11-11.car2.montreal2.level3.net [4.69.141.1]

19 108 ms 77 ms 108 ms ormuco-comm.car2.montreal2.level3.net [4.59.178.
74]
20 93 ms 108 ms 108 ms 192.34.76.10
21 140 ms 108 ms 108 ms 199.91.189.242
22 124 ms 108 ms 108 ms 199.91.189.30

Trace complete.