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  1. 03-15-2014 06:19 AM #1
    xMuku
    Player
    Join Date
    Mar 2014
    Posts
    2

    igdumdim32 Error

    I keep getting this error when I hit play. I'm running it on a surface pro 2, 256gb version and no issues running it before, also have drivers updated to latest. Tried admin mode, compatibility mode and a few online options but non of them worked. Also have no issues running other games.

    Log Name: Application
    Source: Application Error
    Date: 3/14/2014 6:04:00 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Muku
    Description:
    Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x531767d5
    Faulting module name: igdumdim32.dll, version: 10.18.10.3431, time stamp: 0x52fa5864
    Exception code: 0xc0000005
    Fault offset: 0x00050462
    Faulting process id: 0x1274
    Faulting application start time: 0x01cf3fea70f5de23
    Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
    Faulting module path: C:\windows\SYSTEM32\igdumdim32.dll
    Report Id: b1097aba-abdd-11e3-825c-501ac505a8e3
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-15T01:04:00.000000000Z" />
    <EventRecordID>1850</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Muku</Computer>
    <Security />
    </System>
    <EventData>
    <Data>ffxiv.exe</Data>
    <Data>1.0.0.0</Data>
    <Data>531767d5</Data>
    <Data>igdumdim32.dll</Data>
    <Data>10.18.10.3431</Data>
    <Data>52fa5864</Data>
    <Data>c0000005</Data>
    <Data>00050462</Data>
    <Data>1274</Data>
    <Data>01cf3fea70f5de23</Data>
    <Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe</Data>
    <Data>C:\windows\SYSTEM32\igdumdim32.dll</Data>
    <Data>b1097aba-abdd-11e3-825c-501ac505a8e3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>
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  2. 03-15-2014 06:56 AM #2
    Raist
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    Part of the Intel Graphics driver package. Apparently, there are some common issues with them going awol after an update. If you've recently updated them, may want to roll them back... seems to be the general fix for it (as usual... SE's games don't always jive with the latest and greatest). The 2712 package seemed to come up a lot towards the end of 2013 as a working version for that file... looks like you are on 3431 at the moment.
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    Last edited by Raist; 03-15-2014 at 06:59 AM.
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  3. 03-15-2014 07:06 AM #3
    xMuku
    Player
    Join Date
    Mar 2014
    Posts
    2
    Alright, thanks. The rollback button is greyed out as this surface came with that one installed. Would that mean im stuck until a fix? or have to reformat?
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  4. 03-18-2014 10:51 AM #4
    chumchums
    Player
    chumchums's Avatar
    Join Date
    Mar 2014
    Posts
    1
    Character
    Chums The'destroyer
    World
    Siren
    Main Class
    Lancer Lv 50
    I am glad I found someone with a Surface Pro 2 as well with same problem. I have reinstalled the game 3 times to no avail and have been immensely frustrated by this. My roll back button is also grayed out (I suppose my surface pro 2 came with this as well since I got it in mid January), did you have to reformat or do anything else?
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    Last edited by chumchums; 03-18-2014 at 10:59 AM.
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