Thread: Post 2.1 Lag spike (Still not resolved)

I've been playing the game for quite some time now, and never had a issue with lag. But tonight that all changed and I have seen some rather horrible lag spikes in the game, it really is starting to get unplayable, especially when trying to run dungeons.

I wish we could get a response to this
The rubberbanding is unplayable in dungeons

Originally Posted by obscenelocust

I suppose the only thing we can do is continue to like and reply to threads similar to this one until someone gets a clear response. Both my ISP (AT&T U-Verse) and SE NA customer support reps continue to blame one another for the problem while ultimately doing nothing/saying nothing about it.

when i checked back on the forums and saw their response it made me sick. I am so disheartened by this problem I cancelled my sub. I have completed their "tickets" for this same problem and their response is -well are other programs running in the b/g? ...um, no, pretty sure I'm better with the computer than that esp since i'm playing online games. Or they ask if I have tried to reset the router or reinstalled the game-all of which I've done (more than a few times) and I'm really not going to waste any more time re-installing a game that hasn't worked for me since 2.0 came out. In Beta I had no lag it was WONDERFUL! But ever since then, I can't rely on logging in and running a dungeon until I see how temperamental my connection it is at that day/time. Several times I've had error msg after error msg until it kicks me off completely destroying my will to log on again. It takes up to 2 min to load into zones and I'm always late to the fight in guildhests/dungeons. My computer meets or exceeds all specs for the game but again SE says it's my and my ISP's fault. Thanks a lot for reposting this issue for those that are having problems cause it's pretty obvious SE won't listen to us until there's a lot of ppl chiming in.

I don't mean this to be a rant, I really love the game-I just can't play it.

About 16 hops in for me on Level3.net Montreal router and on a bad night, it sit's here, near 30% packet loss from los angeles. This is using 900 sample trace routes.

Hop Sent Err PL% Min Max Avg Host Name / [IP]
14 877 4 0.5 100 136 107 ae-1-100.ebr1.Chicago1.Level3.net [4.69.151.177]
15 906 252 27.8 81 299 100 ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
16 906 0 0.0 101 144 108 ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
17 906 15 1.7 98 158 104 [192.34.76.10]
18 906 20 2.2 102 176 106 [199.91.189.242]
19 906 18 2.0 101 126 105 [199.91.189.57]

Same problem here. Haven't been able to complete an instance in a week now so I just gave up hoping that SE is fixing the problem. If there is no resolution in the next week, I'm demanding a refund for the 3 month payment I just made. I can spend that money elsewhere if SE isn't going to fix a problem that doesn't let me play their game.

Originally Posted by Nekodar

And yet, plenty of people are playing against the same servers without issues.
The major problem exists between your providers and SE's provider.
Most commonly the problem has been traced to Level 3 Communications backbone nodes.
I connect from Sweden, and have not had any issues with lag spikes. My connection to SE also doesn't go through Level 3 nodes.




You could always try to convince SE to move their NA datacenter elsewhere.

You're probably right about the Level 3 node issue; most tech savvy people who discuss this in forums seem to draw the same conclusion. However, I have yet to find anyone getting a comment from SE or their ISP to confirm this. So is the problem being ignored in the hopes that it'll go away? And what are the odds that SE would actually consider moving their NA data center elsewhere?

Originally Posted by Nekodar

And yet, plenty of people are playing against the same servers without issues.
The major problem exists between your providers and SE's provider.

Spot on. A lot of people are either blaming specific ISP's or Square, or saying it's nothing to do with one or the other without really knowing what's happening. The problem is between both parties, as there are plenty of players on different ISPs that are unaffected.

Regardless, the lack of official response to this problem is still ridiculous.

Absolutely spot on with this thread. The lack of any word from SE has left me feeling rather defeated. It's a clear issue for many players. Every day I liase with my isp but im still no further toward a solution and at this point im starting to feel remorse for incessantly hounding them.