Well when you have a duty-finder, where people can cross-server, people can do what ever they want. You can't give names on the forums about the person, even if you have video and screenshots of the person doing something bad. There is literally next-to-nothing of punishment to these horrible players. On rare occasions the special task force does something, but far and few between.

You have bots that have been running around for months after constantly being reported several hundred times by what people say.

I am not scared of doing dungeons or trying to progress personally. What I don't like is wasting peoples time. I have bad lag during the titan EX fight. Plus it's embarrassing, trying to be Eorzea's only Red Wizard., and seeing a message "You can't dodge..." when you are practically have your pinky toe holding you on the ledge when you ran to the edge when plumes popped everyone.