Severe lag in instances since Jan 14

[Husband]

Same issue. BT broadband. Other FC members in England having real problems too that were fine before. Were prob being throttled ......24/7 on FFXIV

[Fire-Dragon-DoL]

Considering my bandwidth is not trottled at all (I can download full bandwidth with p2p at any time), this is definitely a SE issue.
I live in Italy and my provider is MC-Link, and I definitely have the same issues which started around monday: 2-3 seconds lag spikes every 10 seconds, more or less. Considering I never had such a problem, is something recent.
Oh obviously it's not and FPS issue because I can move while lagging.

[HaydenJD]

Sky Fibre customer here, been having problems since monday. I'm using a free trial of WTFast atm until this is sorted, shouldn't need to use this as i've never had this problem before. I did a tracert test for SE in Montreal and it clearly shows the time outs, I get so many ping spikes from there also. While you're fixing your servers SE I highly recommend you actually place EU servers in EU or else people will get fed up of your BS and play something else with reasonable ping.

[Fearlessone]

Sky Fibre customer here, been having problems since monday. I'm using a free trial of WTFast atm until this is sorted, shouldn't need to use this as i've never had this problem before. I did a tracert test for SE in Montreal and it clearly shows the time outs, I get so many ping spikes from there also. While you're fixing your servers SE I highly recommend you actually place EU servers in EU or else people will get fed up of your BS and play something else with reasonable ping.

Rude much? I have been getting this also and i have done extensive tests and NOTHING shows up out of the ordinary, I am on Sky and both Sky and SE are aware of it.



That is my tracert and it doesn't show up anything from what you say, I do however think it is a SE issue, even though i know tons of Sky customers are affected, and a few others since around Tuesday, please fix this

[Wobbler]

Is tracert extensive testing?

I completely understand where HaydenJD is coming from, why would you pay a company money for a service that you can't use?

Its not just sky customers, there are a variety of customers from a variety of geographical areas experiencing the problems of lag and disconnections. Square have already said that they will not be doing anything about problems outside of their own infrastructure.

So basically they don't care about their customers. I have seen other games which are impacted by this issue that have their servers hosted in the same area as Square (Mechwarrior online, star trek online) that have reports of the same issues.

Over the past 24 hours, the average packetloss for ae-11-11.car2.Montreal2.Level3.net (4.69.141.1) has been 16%. During the prime US hours the packetloss has capped at 41%.

Square need to call Level3.net and explain that their service (FF14) is being impacted by their poorly managed network.

[Fearlessone]

Yeah i understand where he is coming from too, just there was no need to be rude about it. I have actually done a few more tests etc to check it wasn't my end, like using thinkbroadbands monitor and pinging the server 1000 times etc, although there was packet loss when i done that 1% and 2% isn't going to create the probs we are seeing ingame.

Edit: done another tracert and you seem to be correct, that tracert was done earlier in the day this is one from a few moments ago

[Wobbler]

I don't think that he was being rude.

Anyways here is a prettier picture for you;



Oh and before some wise person (I know you're trolling this thread) wants to point out the packetloss on hops 3,4 and 5, I am aware that there is packetloss there and it doesn't make my point any less valid. The behaviour that people (myself including) are seeing seems pretty co-incidental with the hop in montreal.

[Fearlessone]

Yeah, so tell me this, I am using wtfast now and it is eliminated, is it routing it around the ae-11-11.car2.Montreal2.Level3.net or something?

[Wobbler]

Possibly, when im using my neighbours wifi (Thanks big pool guy!) its fine, chances are your WTFFast connection takes a different route.

Here is the traceroute from my neighbours wifi;

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             xxxxxxxxxxxx -    0 |  197 |  197 |    0 |    0 |    1 |    0 |
|                             xxxxxxxxxxxx -  100 |   39 |    0 |    0 |    0 |    0 |    0 |
|                            xxxxxxxxxxxx -    0 |  197 |  197 |    7 |   11 |   27 |   12 |
|            r2-ge0-2-1.mhe.hcvlny.cv.net -    0 |  197 |  197 |    8 |   12 |   29 |    9 |
|              451be069.cst.lightpath.net -    0 |  197 |  197 |   11 |   15 |   27 |   15 |
|                   No response from host -  100 |   39 |    0 |    0 |    0 |    0 |    0 |
|    te2-4.ccr01.ewr02.atlas.cogentco.com -    0 |  197 |  197 |    9 |   25 |   35 |   11 |
|te0-2-1-0.ccr21.jfk01.atlas.cogentco.com -    0 |  197 |  197 |    9 |   14 |   27 |   13 |
|   be2357.mpd21.jfk02.atlas.cogentco.com -    0 |  197 |  197 |    9 |   14 |   25 |   11 |
|   be2108.ccr21.ymq02.atlas.cogentco.com -    0 |  197 |  197 |   18 |   22 |   40 |   27 |
|                            38.122.42.34 -    0 |  197 |  197 |   18 |   22 |   41 |   25 |
|                            192.34.76.10 -    0 |  197 |  197 |   17 |   24 |   76 |   25 |
|                          199.91.189.242 -    0 |  197 |  197 |   18 |   22 |   38 |   21 |
|                           199.91.189.38 -    0 |  197 |  197 |   18 |   22 |   40 |   26 |
|________________________________________________|______|______|______|______|______|______|

Took out some of the first hops, don't want to get the guy angry and actually put a password on his AP.

[Gummy]

Same issue here, Verizon Fios east coast. WTFast fixes it but I'm not paying for something that I shouldn't have to.