Quote Originally Posted by Wolfie View Post
This would be a great start indeed. The first things Wada and Yoshida said with the team change is that they plan on regaining customer trust and communicating more. Posting the same old "we can't do X" or "we're looking into X" or "I will bring X to the devs" is a non-response. It's only one step above being completely quiet.

The letters from the producer were a great series, but they need to be way more detailed. We need status of what's holding up development so much, with a very detailed analysis (hint hint, tell us what this "core programming issue" is). We need to know what their exact thoughts are on fixing X or Y, even if the solutions are not correct or what we need (so that we may tell them otherwise). A big chunk of the player polls from the beginning of the year have seen no sort of follow-up.
I personally see the Letters in a very ugly decline. The first few, coupled with player polls, etc. were pretty decent, and a bit informative. Since about the 6th, or 7th... they've just become PR gibberish and nothing of any real worth. At this point the only real information we're being provided apart from sporadic and usually unhelpful forum posts (sorry mods, nothing against you guys) are the patch notes.... which we don't get until the day of... which provides no benefit for a crippled game, nor an uneasy playerbase.