Unplayable Lag

[Embers]

How many posts do we need to reach before SE takes note?
Since starting playing V1 I've learnt so much in how to tweak my pc to work around SE's bad coding and software conflicts and now again I need to use a 3rd party program to reroute my data because SE failed to inform the ISP's they changed the data coding?

Why are you making it so difficult for us to play your game SE?

[Ryknow]

This lag is beyond a joke.

[eagledorf]

This week, I've had very bad lag in instances where I have never had it before (Ultima HM and some Dungeons) and no lag in others where I have come to expect it (previously Garuda and Thornmarch were often unplayable for me)

I am not on Sky

[Marishi-Ten]

How many posts do we need to reach before SE takes note?
Since starting playing V1 I've learnt so much in how to tweak my pc to work around SE's bad coding and software conflicts and now again I need to use a 3rd party program to reroute my data because SE failed to inform the ISP's they changed the data coding?

Why are you making it so difficult for us to play your game SE?

I think people are missing the concept of "Scope of Support". Let's say you call your cell phone company because your Samsung smartphone is BIOS bricked. Now, the person you're talking to may have the knowledge to fix the issue, but are they going to troubleshoot a hardware related issue that deep? No. they can't. Sprint isn't the OEM and don't have access to the device to correct the issue. They would direct you to Samsung because they are the ones that 1.) OEM the device and 2.) have the flash files that may be able to recover the unit.

Square is the end point in a myriad of access points spanning across continents. Square neither has the manpower, knowledge, access, and root administration to work on a network that is not local to them. Barring everything else, they couldn't do it because it's not their equipment that dropping packets and they don't own the company that manages it (calling your ISP for support on a stand alone Netgear router is a good example. The ISP won't diagnose as it's outside their scope of support).

Is it Square's responsibility to troubleshoot, diagnose, and correct an issue that is outside their internal hops? Wouldn't the provider/admin of the hops that are dropping packets be the one to fix the issue?

When dealing with latency and packet loss from a remote client to host, It's INCREDIBLY difficult to pin down the specific issue (though I believe the forums found Level3/Ormuco the likely culprit) and it's even harder to put pressure on the backbone/provider to get in gear and fix the issue.

You have a couple different options:

1.) Call your ISP and request a route change away from the backbone dropping packets (You'll need to get in touch with someone that has a engineering level understanding of how the internet works to make this happen and you will likely need to provide trace routes proving a trend).

2.) Use a VPN/Tunneling service that can route your path out of the way of the nodes having problems (you gotta pay for the good ones).

3.) Call the provider of the nodes, file a ticket, and follow up (again, you'll need to have the data to support your claims or they will just close it as spam). If you go this route and see no resolution, check the BBB and see if they are set up. If they are, file a complaint and DOCUMENT EVERYTHING.

It's outside of Square's internal hops so it would be outside of Square's scope of support to manage. They can't do anything about it and blaming them is not the right path to take. When in doubt, run it to the OEM's door step.

[Kuwagami]

France, SFR here.

I haven't played since Wednesday but I noticed nearly unplayable lags Tuesday as well.

That day I did a CT run, MT behemoth and wandering around the rest of the dungeon due to being unable to do anything. Oddly enough, the ultima HM run I had after that had no lag at all. Also, the Titan HM I did monday had a very improbable low level of lag considering the "see plumes = you're dead" I'm used to live : I did not take any of said plumes.

I guess I used all the no-lag time I had saved from the 2.0 launch

[Mysteltain]

My memory's a bit fuzzy, but I do recall that around Tuesday I was having some pretty bad lag (northern US). I initially chalked it up to the usual lag I experience around peak hours--especially during the weekends--but it did seem much worse than normal.

[Akira_Tenshi]

For those of you with Sky.

http://helpforum.sky.com/t5/Broadban...m/td-p/1580441

There are many other recent threads on the Sky Help Forum about online games suddenly being hit with huge lag.

[Ashira]

I downloaded WTFast as a temporary get around. It's unfortunate that I have to do this, but it seems to have done the trick. You get a months free trial; hopefully it will have been sorted by time that runs out!

[KenzieLynch]

It's been happening to me for the last 5 days, glad to see it's not just me. UK based.

[Kadrothan]

I went with WTFast too because I got fed up with the horrible lag spikes. Pre-2.1, I had 0 issues with lag. Post 2.1, consistent lag spikes that varied from frequent during busy periods to not much on off hours. WTFast seems to have stabilized my connection for now, and will stick with it for as long as I need. Odd that I don't have this issue for -any- other game outside of FFXIV.