The Navel Hard Mode (Loot Unobtainable)

[Stalevo]

Time: 10:00am EDT Approximately
Frequency: Once
World name: Goblin
Character name: Mira Tei
NPC name:
Monster name: Titan
Class/Level: WHM/50
Party or solo: Party
In-game time: Unknown
Area and coordinates: The Navel
Steps:
1. Defeated Titan (The Navel) on Hard mode
2. All Party members passed on the Shield of the Crags loot
3. I rolled greed
4. I won the roll and loot
5. Item was Unobtainable
6. Off had Armoury had a least 10 slots open
7. Inventory had 2 bags of space open


Connection Specs
- Type of internet connection/provider: Cable/50mbs Line/Time Warner Cable
- Modem maker/model number: Motorola/SBG6590

PC Specs
-=-=-=-=- System Information -=-=-=-=-

Machine name: FORDGAMING-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z68X-UD3H-B3
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.6GHz
Memory: 8192MB RAM
Available OS Memory: 8110MB RAM
Page File: 3167MB used, 13048MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Display Devices
---------------
Card name: NVIDIA GeForce GTX 580
Manufacturer: NVIDIA
Chip type: GeForce GTX 580
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1080&SUBSYS_220319DA&REV_A1
Display Memory: 4095 MB
Dedicated Memory: 3018 MB
Shared Memory: 1077 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: G215H (Analog)
Monitor Model: G215H
Monitor Id: ACR0109
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3165 (English)
Driver Version: 9.18.13.3165
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/27/2013 09:12:42, 18199872 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-53C0-11CF-3776-0E021CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1080
SubSys ID: 0x220319DA
Revision ID: 0x00A1
Driver Strong Name: oem54.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section136:9.18.13.3165ci\ven_10de&dev_1080
Rank Of Driver: 00E02001

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Programmable Hotkeys
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x06A3, 0x5081
FF Driver: n/a

Device Name: C-Media USB Audio Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0D8C, 0x0008
FF Driver: n/a

Device Name: Razer BlackWidow
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x010E
FF Driver: n/a

Device Name: Razer BlackWidow
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x010E
FF Driver: n/a

Device Name: Razer BlackWidow
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x010E
FF Driver: n/a

Device Name: Razer BlackWidow
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x010E

Browser Information
- Name and version of the browser currently in-use: Internet Explorer 10
- Internet Explorer Version: 10

As stated above, I was unable to obtain the Shield of Crags loot after completing The Navel Hard Mode. I put a ticket in game and it directed me here to place a ticket under the Bug Reports. Please restore the item to my inventory. Thanks!

[Mauksee]

Greetings Stalevo,

We thank you for posting your concerns regarding being unable to obtain an item in The Navel (Hard Mode), and I would like to apologize for any frustration you may have experienced due to this. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but since you have mentioned that you would like to possibly seek the item being restored to you, I do recommend checking Here or Here for any details regarding the development team's investigation. Any possible reimbursements would happen after this concern has been fully evaluated by our development team.

Thank you for your understanding and for your report,

- Mauksee