Time: 10:00am EDT Approximately
Frequency: Once
World name: Goblin
Character name: Mira Tei
NPC name:
Monster name: Titan
Class/Level: WHM/50
Party or solo: Party
In-game time: Unknown
Area and coordinates: The Navel
Steps:
1. Defeated Titan (The Navel) on Hard mode
2. All Party members passed on the Shield of the Crags loot
3. I rolled greed
4. I won the roll and loot
5. Item was Unobtainable
6. Off had Armoury had a least 10 slots open
7. Inventory had 2 bags of space open


Connection Specs
- Type of internet connection/provider: Cable/50mbs Line/Time Warner Cable
- Modem maker/model number: Motorola/SBG6590

PC Specs
-=-=-=-=- System Information -=-=-=-=-

Machine name: FORDGAMING-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z68X-UD3H-B3
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.6GHz
Memory: 8192MB RAM
Available OS Memory: 8110MB RAM
Page File: 3167MB used, 13048MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Display Devices
---------------
Card name: NVIDIA GeForce GTX 580
Manufacturer: NVIDIA
Chip type: GeForce GTX 580
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1080&SUBSYS_220319DA&REV_A1
Display Memory: 4095 MB
Dedicated Memory: 3018 MB
Shared Memory: 1077 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: G215H (Analog)
Monitor Model: G215H
Monitor Id: ACR0109
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3165 (English)
Driver Version: 9.18.13.3165
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/27/2013 09:12:42, 18199872 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-53C0-11CF-3776-0E021CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1080
SubSys ID: 0x220319DA
Revision ID: 0x00A1
Driver Strong Name: oem54.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section136:9.18.13.3165ci\ven_10de&dev_1080
Rank Of Driver: 00E02001

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Programmable Hotkeys
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x06A3, 0x5081
FF Driver: n/a

Device Name: C-Media USB Audio Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0D8C, 0x0008
FF Driver: n/a

Device Name: Razer BlackWidow
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x010E
FF Driver: n/a

Device Name: Razer BlackWidow
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x010E
FF Driver: n/a

Device Name: Razer BlackWidow
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x010E
FF Driver: n/a

Device Name: Razer BlackWidow
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x010E

Browser Information
- Name and version of the browser currently in-use: Internet Explorer 10
- Internet Explorer Version: 10

As stated above, I was unable to obtain the Shield of Crags loot after completing The Navel Hard Mode. I put a ticket in game and it directed me here to place a ticket under the Bug Reports. Please restore the item to my inventory. Thanks!