FFXIV has stopped working.

[KylePearlsand]

When ever I open FFXIV now I never plays. This is not a brand new computer and it was playing it perfectly just a few weeks ago. Is there new requirements I don't know about?



ATI Radeon 3100 Graphics
ATI Technologies Inc
ATI Display Adapter
Internal Dac (400HMz)
1515 MB
1280x 768 (32 bit) (59 Hz)
Generic PnP Monitor

[Brotech]

Uh, more information please.
Describe what happens.
Are you getting an error? If so, which?
Etc.

[origamikitsune]

Indeed. Is this error happening when you press Play? Is it happening when it tries to load the splash screen? Character selection? Does it let you in the game before crashing?

[KylePearlsand]

It never works right when I click the iron to start up the game. Right when it starts to load It suddenly gives me a message from Windows saying that "Final Fantasy XIV has stopped working." There has never been a error but Catalyst has also stopped working if that helps.

[Brotech]

So its while the game is trying to patch?

[KylePearlsand]

It happens when the game is trying to patch. Yes.

[Zhinse]

Hello, i am having this same issue.

After I enter my login information and being approved, I click the play button and then wait for the client to start up.

I was running the game perfectly fine just a weeks ago with no problems and have been doing so since Beta2.

Earlier in my day i updated my Nvidia 9600M GT to the latest version.


I also patched Final Fantasy XIV, interrupting the patching client one time by cancel and restarting it.

[Brotech]

I think you two are having different issues, nonetheless, both of you should post your system specs from the FFXIV Config tool.

[Zhinse]

Here are the specs listed in the config tools




-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 32bit (build 7100)
Processor Intel(R) Core(TM)2 Duo CPU T9900 @ 3.06GHz
Number of Processors Logical Core Count 2 Physical Core Count 2
BIOS Default System BIOS
Language English (Regional Setting: English)
Physical Memory 2791.715MB
Virtual Memory 2047.875MB
Page File 5583.430MB
Storage C:\ Hard Disk Drive Total Disk Space 60.440GB Free Disk Space 12.213GB
DirectX Version DirectX 11
Graphic Device(s) NVIDIA GeForce 9600M GT
+Device \\.\DISPLAY1
+Chip GeForce 9600M GT
+Maker NVIDIA
+Video Memory 499.563 MB
+Shared Video Memory 1139.857 MB
+DAC Type Integrated RAMDAC
+Display Mode 1920 x 1200 (32 bit) (59Hz)
+Driver nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
+Driver Version 8.17.0012.7533
+Driver Date 5/21/2011 2:01:00 AM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (Realtek High Definition Audio)
+Device ID {D54C0B8D-2730-4B13-8BFD-23FC61ABAD5C}
+Device Name RTKVHDA.sys
+Driver Version 6.00.0001.5791
+Driver Language English
+Driver Date 5/11/2009 5:09:12 PM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 5 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {5DF1F380-C65D-11DF-8001444553540000}
+Name Apple Keyboard
+Notes Axis 0 Button 5 Field of View 0
Input Device(s) {5E083AA0-C65D-11DF-8002444553540000}
+Name Apple Multitouch
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {5E0861B0-C65D-11DF-8003444553540000}
+Name Apple IR Receiver
+Notes Axis 0 Button 5 Field of View 0
Input Device(s) {5EBAEF60-C68A-11DF-8001444553540000}
+Name MotioninJoy Virtual Game Controller
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {5EBBB2B0-C68A-11DF-8005444553540000}
+Name MotioninJoy Virtual Game Controller
+Notes Axis 8 Button 20 Field of View 1
Input Device(s) {DB3281B0-C8CF-11DF-8003444553540000}
+Name Wacom Virtual Hid Driver
+Notes Axis 8 Button 5 Field of View 0
Input Device(s) {DB32A8C0-C8CF-11DF-8005444553540000}
+Name Wacom Virtual Hid Driver
+Notes Axis 8 Button 5 Field of View 0
Input Device(s) {DB32CFD0-C8CF-11DF-8008444553540000}
+Name Wacom Virtual Hid Driver
+Notes Axis 0 Button 0 Field of View 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-



-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 10 Plugin
Advanced SystemCare 3
Aion
Alien Swarm
Apple Software Update
Bamboo
Boot Camp Services
FINAL FANTASY XIV
Java Auto Updater
Java(TM) 6 Update 23
LibUSB-Win32-0.1.10.1
McAfee Security Scan Plus
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
MotioninJoy ds3 driver version 0.6.0001
Mozilla Firefox (3.6.13)
NCsoft Launcher
NVIDIA 3D Vision Controller Driver
NVIDIA 3D Vision Controller Driver 275.33
NVIDIA 3D Vision Driver 275.33
NVIDIA Control Panel 275.33
NVIDIA Drivers
NVIDIA Graphics Driver 275.33
NVIDIA Install Application
NVIDIA PhysX
NVIDIA PhysX System Software 9.10.0514
NVIDIA Stereoscopic 3D Driver
NVIDIA Update 1.3.5
NVIDIA Update Components
Oddworld: Abe's Exoddus
Oddworld: Abe's Oddysee
Oddworld: Munch's Oddysee
PunkBuster Services
Realtek High Definition Audio Driver
Steam
WebTablet IE Plugin
WebTablet Netscape Plugin
WinRAR archiver
Windows Driver Package - Apple Inc. (applebt) Bluetooth (01/19/2009 2.1.2.1)
Windows Driver Package - Apple Inc. Apple Bluetooth Enabler (06/27/2007 2.0.0.1)
Windows Driver Package - Apple Inc. Apple Built-in iSight (10/25/2007 2.0.1.0)
Windows Driver Package - Apple Inc. Apple Display (12/19/2007 2.0.2.0)
Windows Driver Package - Apple Inc. Apple IR Receiver (02/21/2008 2.0.4.0)
Windows Driver Package - Apple Inc. Apple Keyboard (09/15/2008 2.1.2.0)
Windows Driver Package - Apple Inc. Apple Multitouch (03/25/2009 2.1.2.112)
Windows Driver Package - Apple Inc. Apple Multitouch Mouse (03/25/2009 2.1.2.112)
Windows Driver Package - Apple Inc. Apple ODD (01/17/2008 2.0.2.2)
Windows Driver Package - Apple Inc. Apple Trackpad (10/09/2007 2.0.1.5)
Windows Driver Package - Apple Inc. Apple Trackpad Enabler (10/09/2007 2.0.1.5)
Windows Driver Package - Apple Inc. System (08/22/2008 2.1.1.1)
Windows Driver Package - Atheros Communications Inc. (athr) Net (09/18/2008 7.6.1.122)
Windows Driver Package - Atheros Communications Inc. Net (09/18/2008 7.6.1.122)
Windows Driver Package - Cirrus Logic, Inc. (CirrusFilter) MEDIA (04/29/2009 6.6001.1.8)
Windows Driver Package - Intel (E1G60) Net (01/08/2008 8.3.9.0)
Windows Driver Package - Intel (e1express) Net (02/06/2008 9.12.17.0)
Windows Driver Package - Intel (e1kexpress) Net (07/22/2008 10.3.45.0)
Windows Driver Package - Intel (e1qexpress) Net (08/05/2008 10.3.49.0)
Windows Driver Package - Intel (e1yexpress) Net (07/16/2008 9.52.10.0)
Windows Driver Package - Intel Net (02/06/2008 9.12.18.0)
Windows Driver Package - Intel Net (06/13/2008 9.52.9.0)
Windows Driver Package - Intel Net (07/22/2008 10.3.45.0)
Windows Driver Package - Intel Net (08/05/2008 10.3.49.0)
Windows Driver Package - Intel Net (11/07/2007 8.10.1.0)
Windows Driver Package - Intel System (07/20/2007 1.2.76.0)
Windows Driver Package - Marvell (yukonwlh) Net (03/23/2007 10.12.7.3)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files\Boot Camp\KbdMgr.exe 00000BC0
C:\Program Files\Common Files\Java\Java Update\jusched.exe 00000BD0
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe 00000CE0
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe 000009A8
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe 00000AAC
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe 00000C60
C:\Program Files\MotioninJoy\ds3\DS3_Tool.exe 00000BF8
C:\Program Files\NCSoft\Launcher\NCLauncher.exe 00000C28
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 00000E00
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe 00000BB4
C:\Program Files\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000007B0
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe 00000B4C
C:\Program Files\Tablet\Pen\Pen_TouchUser.exe 00000A4C
C:\Users\Lauren\AppData\Local\Google\Update\GoogleUpdate.exe 00000BE8
C:\Windows\Explorer.EXE 000009E8
C:\Windows\SYSTEM32\WISPTIS.EXE 0000099C
C:\Windows\system32\Dwm.exe 000009B8
C:\Windows\system32\SearchFilterHost.exe 00000808
C:\Windows\system32\taskeng.exe 00000994
C:\Windows\system32\taskhost.exe 00000B00

[origamikitsune]

Hello, i am having this same issue.

After I enter my login information and being approved, I click the play button and then wait for the client to start up.

I was running the game perfectly fine just a weeks ago with no problems and have been doing so since Beta2.

Earlier in my day i updated my Nvidia 9600M GT to the latest version.


I also patched Final Fantasy XIV, interrupting the patching client one time by cancel and restarting it.

After you click Play, does anything happen? Or does it just sit there. If you get nothing when click play, that's probably an issue with your Internet Explorer setup. Reset your Internet Options to all the default values, and completely clean out your cookies and cache (do it manually, or it won't work; the "delete files" in IE doesn't actually delete them all.)