Fed up of the RMTs, cheaters and other ToS breakers?

[KiriA500]

You'd still have to follow all their guidelines and processes. Heck, even if you saw someone botting as a GM you just can't delete/ban him right away. A investigation HAS to be made for each individual case.

This. You're making it sound like the only issue right now is the GM's have a lack of caring that only a true fan could provide.

I know several people who did GM service for World of Warcraft when it was located in my city, and it sounded absolutely dreadful. I don't even want to imagine the nightmare it must be to deal with this community as a GM...

[Noahlimits]

This. You're making it sound like the only issue right now is the GM's have a lack of caring that only a true fan could provide.

I know several people who did GM service for World of Warcraft when it was located in my city, and it sounded absolutely dreadful. I don't even want to imagine the nightmare it must be to deal with this community as a GM...

Yeah, he's making it sound like all GMs are just incompetent and allow RMT and botters to run unchecked. Magically getting a job as a GM wouldn't change the game whatsoever, since you still have to follow all of their processes. The GMs are likely doing everything they can. It's just a long process.

[Milmoko_Gemoko]

This. You're making it sound like the only issue right now is the GM's have a lack of caring that only a true fan could provide.

I know several people who did GM service for World of Warcraft when it was located in my city, and it sounded absolutely dreadful. I don't even want to imagine the nightmare it must be to deal with this community as a GM...

Okay..simple mis-comunication error on my part, I wasnt saying or implying the GMs dont care or arent compentent at all. Exact oppisite I have respect for the GMs/Devs/the company and think their one of the few companies that actually cares about the quality of its products and the feelings of its customers, I'm well aware they have their policies to follow and cant go rogue (GM Dave blog/fiction style) as every company has its policies and procedures for dealing with well eveything pretty much.
I meant that perhaps they dont get as much time to experience/enjoy the game as a game (from the player pov) instead of a work pov e.g. handling the customer service/us, therefore tend to see things as business/development/code problems, maybe having a fresh set of eyes or mouths would help influence change.

Or perhaps they could streamline the process of complaint handling, or take regular surveys/feed back reports (other then the forum threads and customer support centres) to monitor thoughts, feelings, problems in the community, something they get workable stats with and improve upon. Maybe every quater (3 months) they sendout an email with a link to a indepth feedback questionare page, then collate the data and try to implement/trial new things. Its something my hotel chain has began rolling out in last few months. [edit] When a guest checks out they get an email as described above asking about each stage of their stay/experience from finding the hotel, to checking in, the appearence, staff interactions etc...