Fed up of the RMTs, cheaters and other ToS breakers?

[Noahlimits]

Haha GM isn't some coveted job. It is literally the bottom of the totem pole in the gaming industry. It is the burger flippers of the company. You are better off becoming a janitor, in terms of respectability. You get paid around minimum wage and (depending on the company) free game time for your personal account (but you will be too sick of the game to give a crap or not allowed a personal account in case of cheating).What my post boils down to is that it isn't a hard job to land and requires 0 experience.

Actually, you're wrong when it comes down to the game industry. Bottom of the totem poll is usually QA. QA are the ones usually promoted to GMs or leads.

Source: 10 years working in the game industry, including at SE.


Edit: You deleted your post, likely because you were called out on making up everything you said. They also get more than minimum wage.

[Milmoko_Gemoko]

This. You're making it sound like the only issue right now is the GM's have a lack of caring that only a true fan could provide.

I know several people who did GM service for World of Warcraft when it was located in my city, and it sounded absolutely dreadful. I don't even want to imagine the nightmare it must be to deal with this community as a GM...

Okay..simple mis-comunication error on my part, I wasnt saying or implying the GMs dont care or arent compentent at all. Exact oppisite I have respect for the GMs/Devs/the company and think their one of the few companies that actually cares about the quality of its products and the feelings of its customers, I'm well aware they have their policies to follow and cant go rogue (GM Dave blog/fiction style) as every company has its policies and procedures for dealing with well eveything pretty much.
I meant that perhaps they dont get as much time to experience/enjoy the game as a game (from the player pov) instead of a work pov e.g. handling the customer service/us, therefore tend to see things as business/development/code problems, maybe having a fresh set of eyes or mouths would help influence change.

Or perhaps they could streamline the process of complaint handling, or take regular surveys/feed back reports (other then the forum threads and customer support centres) to monitor thoughts, feelings, problems in the community, something they get workable stats with and improve upon. Maybe every quater (3 months) they sendout an email with a link to a indepth feedback questionare page, then collate the data and try to implement/trial new things. Its something my hotel chain has began rolling out in last few months. [edit] When a guest checks out they get an email as described above asking about each stage of their stay/experience from finding the hotel, to checking in, the appearence, staff interactions etc...

[Peptaru]

I have been practicing my GM speak since the early days of FFXI, do I have what it takes?

"We are sorry for any inconvenience this issue may have caused. Please add this player to your blacklist, then re-install Final Fantasy. If this does not resolve your issue, please file another support ticket through the Help window."

Should I apply?!

[indira]

well the GM they got now are worthless. even the free games take faster action.

[Skyhound]

In NA, they have an opening for Senior Customer Support Manager open. That's basically the person who leads the GMs and all sorts of customer service. If you have the guts, it would be a good job. XD