I started playing this game hoping that cross-classing was a major customization point, and that jobs were just optional side paths. However, neither of those things are true now.
Were classes always supposed to be nothing but stepping stones to get to jobs, and will this ever change?

Why didn't you go for a cross-class system like the one in the Final Fantasy Tactics series? There really isn't any customization right now, and every end-game mage will look and play like every other mage because of this.
Are you going to implement more ways to customize not only looks but also playstyle of characters?

There has been a lot of speculation about new jobs. (personally waiting for thief)
Can you give any clarity about additional classes/jobs?

And finally; Why did you change the lore from 'keep away from the touched sylphs to avoid trouble' to 'please taunt them daily to make us like you more'?