Cannot progress in Main Story Quest: You Can't Take It With You

[d0mm3r]

Time: 8:40Pm PST
Frequency: Once
World name: Balmung
Character name: Acai Berry
NPC name: Syntgoht
Monster name: none
Class/Level: Black Mage level 39
Party or solo: Solo
In-game time: 12:34PM
Area and coordinates: Ul'Dah - Steps of Thal X:14 Y:10
Steps:
1. Get item Bull Point Chisel from Memedesu
2. Attempt to get item Needle-Nose Pincers from Syntgoht
3. NPC has Green Check Mark indicator above his head, but no progress is made in the quest and I do not receive any item. The NPC says one phrase and the dialog ends.

Connection Specs:
Comcast Cable Internet 20MBps

PC Specs:
OS Name Microsoft Windows 8.1 Pro
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name XXXXXXXXXX
System Manufacturer ASUS
System Model All Series
System Type x64-based PC
System SKU All
Processor Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0801, 4/19/2013
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.3.9600.16408"
User Name XXXXXXXXXXX
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 11.8 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 12.4 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

[Mauksee]

Greetings d0mm3r,

We thank you for posting your concerns regarding being unable to progress beyond a step in You Can't Take It With You , and apologize for any inconvenience you may have experienced. Before considering this concern a possible in-game error, we advise speaking with other players, visiting our official forums at http://forum.square-enix.com/ffxiv, seeking information from one of our various Community Sites, or by searching our Knowledge Base. A Community Site listing is available in the Fansites section http://lodestone.finalfantasyxiv and you may access our Knowledge Base by selecting FINAL FANTASY XIV from http://support.na.square-enix.com. If you still find that you are experiencing a concern after this, please feel free to create a new post, and best wishes to you.

-GM Mauksee