Why I stopped paying for FFXIV

[Gramul]

Why do we need "I quit" threads? what purpose do they really serve? SE can clearly see that 1 person hasn't paid when their subs decrease by 1.

Again: To let them know "why".

Now, I'm not a business expert by any means. But if I was in charge of a company, understanding why someone wasn't paying would be something I would want to know.

[Royze]

Why do we need "I quit" threads? what purpose do they really serve? SE can clearly see that 1 person hasn't paid when their subs decrease by 1.

you are right sir. In fact, companies dish out billions every year to hear what their customers are saying. Its called Market Research. These forums are a cost effective way for SE to track and analyze the trends and opinions of its customers.
They are also a cost effective microphone for SE, but have no doubt, these forums primary purpose is to manage customer satisfaction.

SE, like any company, hates it when they feel their service is being complained about. But they would NEVER ask people to not share it with THEM.
Its actually the people that have nothing to add or complain about these threads that need to just ignore them and keep silent if they have nothing to say. If they like the game, trust me, their silence and subscriptions are making the statement.
Keep posting the why I quit threads.

[Gramul]

NO offense to you personally, but why are we constantly subjected to the why I am quitting threads?

To let the company and playerbase know why the customer is dissatisfied.
It may turn out to be something beyond SE's control, but understanding why your customers stop paying you is definitely something worth knowing.

[Darlan_Ashwood]

NO offense to you personally, but why are we constantly subjected to the why I am quitting threads? Do you want us to fix your latency issues? How are you playing the game? What is your internet connection speed? Are you wired in or wireless? Personally, I am on a PS3 currently, on a not very fast DSL connection, and have 0 issues with latency. I mean, there is once and a while a server lag spike, but that is expected.

Because people obviously love this game (like me) and want to see some change ? Gosh.

[Gesser]

L2VPN or pingzapper.com; it's not SE's fault.

[Tano]

L2VPN or pingzapper.com; it's not SE's fault.

I do use pingzapper and that's good, but it actualli is SE fault.
First of all the server refresh rate is 0.3s (now 0.1s only in some instances) that is pretty high. Also the fact that we need a VPN means that SE did not set up proper contracts with european providers, despite not having an EU datacenter and having EU players pay as much as japanese and american players.

So it IS SE fault.

I play other mmos on american servers from europe and i do not experience any latency there. even free MMOS.

[EvokerKeii]

L2VPN or pingzapper.com; it's not SE's fault.

While network latency isn't Square-Enix's fault due to a wide number of factors, coding their software to be playable under these circumstances is their responsibility.
Nowhere on the box or on the official game website or any other promotional material does it state that VPN, Pingzapper or any other form of latency reducing service is required or recommended.

So if the solution to making part of the game playable is requiring a second (unlicensed 3rd-party) paid service, then it absolutely IS Square-Enix's fault.

[KupoNuts]

L2VPN or pingzapper.com; it's not SE's fault.

If it's not SE's fault, then why do I have to use third party software which I have to pay to use, while paying for a subscription already, just to run the game as it should run on its own?

[Axidrain]

If it's not SE's fault, then why do I have to use third party software which I have to pay to use, while paying for a subscription already, just to run the game as it should run on its own?

blame ur isp

[KupoNuts]

blame ur isp

As thousand's other player's ISP who post on this forums? My latency is fine, ~100 ms approximately, and I do not have such problems in any other MMO. My guess is that movement detection is not working as intended.