anyone else have this problem?

[Loth]

Here is what you should do.

Open the config application

Click System Information

Press Tab

Press Space

The info will now reside in the clipboard and can be copied here.

[Brotech]

the only problem is when i open the system information thing in the config program the window is too large for me to see anything but the tabs and the info window everything else is cut off, and i can move the window. i also cant just highlight and copy the info.

this boggles my mind, what screen resolution do you have set?

[Cotillion]

my screen resolution is 1366x768 it doesnt have any that are longer than 768 its stupid i miss have 1280x1024 which was on my old comp. and i am just reinstalling now i will try what u said after its finished Loth

[Brotech]

Is this a laptop or a desktop? What video card are you using? Are the drivers updated?

[azura84]

I have had this happen to me a number of times, It's good to make it known so the Devs can work on it. A quick fix I've found is to just change jobs and then changing back, which should put you back at the proper level of graphics. If it doesn't work then you must just have a different problem than me all together and like others have said, may require contacting a GM. Until they get it fixed I don't think reinstalling or anything else will help though.

[Cotillion]

yea reinstalling didnt help and if anything it is slower. yes it is a laptop and here are the specs



-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Ultimate Edition 32bit (build 7600)
Processor Pentium(R) Dual-Core CPU T4400 @ 2.20GHz
Number of Processors Logical Core Count 2 Physical Core Count 2
BIOS Ver 1.00PARTTBL
Language English (Regional Setting: English)
Physical Memory 2908.883MB
Virtual Memory 2047.875MB
Page File 5816.043MB
Storage C:\ Hard Disk Drive Total Disk Space 285.924GB Free Disk Space 201.718GB
Storage E:\ Hard Disk Drive Total Disk Space 1.465GB Free Disk Space 1.258GB
DirectX Version DirectX 11
Graphic Device(s) Mobile Intel(R) 4 Series Express Chipset Family
+Device \\.\DISPLAY1
+Chip Mobile Intel(R) 4 Series Express Chipset Family
+Maker Intel Corporation
+Video Memory 128.000 MB
+Shared Video Memory 1198.441 MB
+DAC Type Internal
+Display Mode 1366 x 768 (32 bit) (60Hz)
+Driver igdumdx32.dll,igd10umd32.dll
+Driver Version 8.15.0010.2302
+Driver Date 11/02/2011 7:09:48 PM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (High Definition Audio Device)
+Device ID {98CA6232-7A6A-461C-BB49-BEA8E2507BDE}
+Device Name HdAudio.sys
+Driver Version 6.01.7600.16385
+Driver Language English
+Driver Date 13/07/2009 4:51:47 PM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 8 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {3DE7EBD0-998E-11E0-8001444553540000}
+Name USB Receiver
+Notes Axis 0 Button 0 Field of View 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

anyone else have this problem? - Page 2 - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

FINAL FANTASY XIV


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 00000D60
C:\Users\Samantha\AppData\Local\Google\Chrome\Application\chrome.exe 000001A8
C:\Windows\Explorer.EXE 00000534
C:\Windows\System32\hkcmd.exe 00000140
C:\Windows\System32\igfxpers.exe 0000022C
C:\Windows\System32\igfxtray.exe 00000158
C:\Windows\system32\Dwm.exe 000004B8
C:\Windows\system32\taskhost.exe 00000608
C:\Windows\system32\wuauclt.exe 00000818

[Ruri]

Looks like your using on-board video? That is more than likely the problem.

[Cotillion]

what does that mean? and is there a way i can fix it?

[Ruri]

Some laptops allow you to upgrade the video adapter to a better gfx card, usually the one that comes with a laptop is not good enough to run FF14 or a lot of other high end games.

Minimum System Requirements

On June 30th 2010, the minimum system requirements were released for the retail version of the game. You will need a PC capable of the following:

Operating System: Windows XP/Vista/7.
Processor: Intel Core 2 Duo 2GHz or AMD Athlon X2 2GHz.
Graphics: NVIDIA GeForce 9600 512MB or ATI Radeon HD 2900 512MB and DirectX 9.
Memory: 2GB of RAM.
Disk Space: 15GB.

Your video is only 128 MB which seems to be the main problem. You do have a gig of shared video memory but it would be much better if you get a gfx card for the laptop. Although I do not know how to install one as I only have a desktop.

[Cotillion]

oh okay well thanks for your help