Quote Originally Posted by Argurios View Post
From the polygon article -

"It's important to listen to fans about what's important to them, but it's equally important to listen to people who are not currently gamers about why they aren't playing... *snip* But to cater to those desires without thinking about how to bring new audiences in and make them comfortable will ultimately result in a stagnant and money-losing industry.

Very true.
I'd just like to say, and this is to the author of the Polygon article not the poster who quoted it, this is such an awful line of thinking, for any creative industry. Why on earth would you want to listen to the voices of people who don't want to play your game over those who appreciate it and want it to be improved.

If catering to your already existing audience creates a stagnant and money losing (another horrible metric for a creative product) industry, catering to a phantom audience of potential players just creates an industry that pleases no one.