Quest: It's Probably Pirates

[AlexNiculaie]

Yeah, can't progress in the storyline, which means can't really progress in the game. Kind of a game breaking bug for those starting off.

[Bigmommabird]

Problem continues, and no word from the GMs on when it will be fixed. The continued lack of response is almost as annoying as the bug itself. I've never had that issue in any other game. In other games, when there's a progress-breaking bug, they answer you right away and either complete the step for you or put in a quick and dirty fix (like having everybody go directly to the next step) until the problem can be remedied. At the least they apologize for the problem and tell you when to expect a fix.

(I have a character on Balmung, where the bug occurs.)

[noctrnal]

same problem, same server.

/bump

[Tiernos]

Same issue here, really surprised there is no form of in game support to allow a temporary work around for this fix. SQUARE-ENIX can't afford in game support? What happens if a raid boss bugs and doesn't drop gear, or an instance breaks half way through? No one can address the issue? New player here, still in trial sub. These types of issues happen, I get that been in MMO's for years, but to have no way to get a timely (1-3 hour) response to an issue is really shocking. Does not inspire me to want to Sub after trial period.

[Bigmommabird]

[snip] These types of issues happen, I get that been in MMO's for years, but to have no way to get a timely (1-3 hour) response to an issue is really shocking. Does not inspire me to want to Sub after trial period.

I agree, Tiernos. It's been more than 24 hours and still no response to tickets or this thread. Having the problem is not shameful - stuff happens - but the lack of response is.

[sgtdes]

Same issue here, really surprised there is no form of in game support to allow a temporary work around for this fix. SQUARE-ENIX can't afford in game support? What happens if a raid boss bugs and doesn't drop gear, or an instance breaks half way through? No one can address the issue? New player here, still in trial sub. These types of issues happen, I get that been in MMO's for years, but to have no way to get a timely (1-3 hour) response to an issue is really shocking. Does not inspire me to want to Sub after trial period.

Its actually been almost 48 hours since this issue started happening. I've seen private servers for other games with like 2 GM's have a higher response time than this. Kind of sad.