Valor Cuisses disappeared from Armory upon equipping Heavy Allagan Cuisses

[Husband]

Dear Moderator Furlamseere, thank you for your reply to my original thread and moving it to the accepted bugs section.

http://forum.square-enix.com/ffxiv/t...27#post1729427

Although you stated you cannot guarantee a direct response, can you at least tell me if a GM will be in touch in-game soon or the Valor Cuisses will be returned to me asap?

Since this is an accepted bug I hope they will be returned soon.

Character: Flash Silver
Server: Ragnarock

regards,

Flash Silver

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ORIGINAL THREAD:

Valor Cuisses disappeared from Armory upon equipping Heavy Allagan Cuisses
GM support told me to log this in bug report forum....

ISP:
BT.

Type of Internet Connection:
ADSL

Internet Connection Speed:
7MB

Date & Time:
11PM GMT

Frequency:
Once (in coil)

Character Name:
Flash Silver

Race:
Race of your character when the issue occurred.
Miqo'te

World:
Ragnarock

Class/Level:
PLD50

Area and Coordinates:
Turn 2 Coil (at the treasure chests after win)

Party or Solo:
Party 8

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
None

In-Game Time:
Didn't notice

Steps:
My Myth piece "Valor Cuisses" is gone from my armory when I equipped Heavy Allagan Cuisses.

I used right click, equip method from the Armory itself. I was inside Coil Turn 2 at the time. Just completed turn 2 and was equipping it in advance for moving to turn 4.

Heavy Allagan Cuisses did equip but Valor Cuisses did not return to my Armory.

I am not happy at all. Can you please look into this ASAP?????

Template (Windows Version)

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Time: 11PM GMT
Frequency: Once
World name: Ragnarock
Character name: Flash Silver
NPC name:
Monster name:
Class/Level: PLD50
Party or solo: Party
In-game time:
Area and coordinates: coil 2 chest

Connection Specs
- Type of internet connection/provider: BT
- Modem maker/model number: HomeHub3

PC Specs
i7 GTX570


Browser Information
- Name and version of the browser currently in-use: Chrome
- Internet Explorer Version:

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MODERATOR RESPONSE:

Greetings Husband,

We thank you for posting your concerns regarding gear disappearing. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!

- Furlamseere

[Furlamseere]

Greetings Husband,

We understand that you would like this item returned to you and the GM's are aware of your circumstances. Furthermore, we apologize for any inconvenience or frustration this has caused as we understand that this has been disruptive to your enjoyment of all that Eorzea has to offer. However, your request to have your item returned to you will not be able to be granted while the investigation is under way. Should the dev team determine that this is a bug then your request may or may not be granted. Again we apologize for any inconvenience this may have caused while the investigation is under way.

-Furlamseere