The conversation order (as far as the screenshots go) is 3, 2, 1, if anyone would care to read the conversation.

While the GM my husband talked to was polite, s/he was very ineffectual. This seems to be the standard response that we get anytime we talk to the representatives at SE. This is very discouraging especially since SE is such a well-known company in the gaming world and they should have the capability to reset one quest instead of resetting his entire character and making it so that he looses his 4 lvl 50's and possibly all his gear that he has acquired in the last 6 months.