a request for help

[canthor]

hello i am a player on the excalibur server and have been having an issue since beta phase 4 with levequests.The issue is as follows, I have the quest to go to swiftperch and obtain the trial leve from the npc however when i origionally initiated the leve it instead dropped it and left me high and dry. I cannot reset this quest and cannot re obtain.Now here is the interesting part. This has been accepted as a bug a long time ago and they have yet to do anything about it. The in game gm's wont help and the company itself when i called they simply responded with well we can cancel your account until its fixed.
Please create a bug report or a post or anything that will get SE's attention as this is a major issue and i am pretty sure i am not the only one having it. Without this quest i cannot do leves guildhests or craft without going broke and cannot do missions anymore since they require guildhests now if you want to get caught up on my issue just search my name with advanced search

[JaydeDancer]

ISP:
Century Link

Type of Internet Connection:
VDSL

Internet Connection Speed:
Download Speed: 15mbps (That is while I am on XIV and Canthor is playing LoL).
Upload Speed: .70mbps

Date & Time:
AUGUST 18 or 19, 2013 @ 11am-ish

Frequency:
Once

Character Name:
Canthor Syren

Race:
Hyur M

World:
Excalibur

Class/Level:
Marauder lvl 10

Area and Coordinates:
Western La Noscea
X: 34 Y: 31

Party or Solo:
Solo

NPC Name:
Swygskyf

Monster Name:
None

In-Game Time:
It was daylight.

Steps:
Clicked on NPC. Server lagged. Accidentally clicked "Abandon". Can no longer accept guildleves.
Reported issue on 09-04-2013 at 05:17 PM
Reported issue again on 09-07-2013 at 08:03 PM
Reported issue again on 12-19-2013 at 01:59 PM
Reported issue again on 12-21-2013 at 04:04 PM

[JaydeDancer]

The above is for anyone who wants to copy and paste this report into the bug report section.

Here are links to the past reports:

09-04-2013 at 05:17 PM (Link)

09-07-2013 at 08:03 PM (this time in the preferred format [Link])

12-19-2013 at 01:59 PM(Link)

12-21-2013 at 04:04 PM (Link)

Canthor is my IRL husband, in case anyone wonders why I did this. Not only is this frustrating for him, it is frustrating for me as well. So any help out fellow players can provide would be greatly appreciated.

[Sagittarian]

When you pick up the initial leve in any area there are actually 2 quests - 1 leve and another for completing the trial leve. Have you abandoned both of them? You probably need to abandon the 'parent' quest to reset it.

[canthor]

When you pick up the initial leve in any area there are actually 2 quests - 1 leve and another for completing the trial leve. Have you abandoned both of them? You probably need to abandon the 'parent' quest to reset it.

well thanks to SE's brilliance you cannot abandon the main one

[T2teddy]

Just go to either Bentbranch in the Shroud or Horizon in thanalan and do the leves there. every area has its own 'trial' leve quest. Just don't drop those ones this time.

[canthor]

ok well you obviously dont understand how this works lol you only get one initial trial from your starting city to begin with you have to do them to do the others

[Sagittarian]

btw, I hadn't unlocked the leves in Blue Fog so I went to test .. it doesn't let me abandon either the 'parent' or the leve itself. It may have allowed it before some of the patches .. not sure. But it definitely looks like you are in a bugged state now - there is no way to duplicate the issue if the system is working properly. No idea what to do beyond what you done in reporting it to support.
I'm guessing the specific situation is rare enough that it hasn't been directly addressed. It needs an update to your specific account.

[canthor]

ineed they fixed it about 3 months into game so you cannot drop them however they never fixed the issue that it created for players such as me

[Akmzero]

This issue is still present for some people. Canthor is unable to proceed with 2.1 quest and will more than likely be unable to proceed with 2.2; he has made several post and all have been closed saying they are investigating the issue or the issue has been resolved.. A GM told him, they could reset his character to where it was in August to resolve the issue. Is SE's only solution to Nuke it from orbit and start over? I fail to believe that that is the only option; they should be able to allow you to re-flag this quest. I do understand that moderators troll these forums and ask that a senior rep or someone who actually has some sort of understanding of not just customer service but of the systems.