Main quest line. Unable to accept quest. With a Little Elbow Grease

[Dezmo2]

ISP:
Comcast
Type of Internet Connection:Cable
Internet Connection Speed:50Mbits/10Mbits

Date & Time:01/04/2014 08:45 pm EST

Frequency:Unable to progress/continuous

Character Name: Itoao Dezmo
Race: M, Roegadyn)

World:Excalibur

Class/Level:Monk/Pugilist Level 35

Area and Coordinates: X11;Y 21
Eastern Thanalan >Drybone> Church of Saint Adama Landama

Party or Solo:Solo

NPC Name: Marques

Monster Name: None

In-Game Time: 11:56AM
Steps:
Spoke to NPC Eduuard and received Quest "With a Little Elbow Grease"
Received item.
Attempted to speak with "Marques" NPC.
NPC does not respond to clicks.
I am unable to use item with NPC either.
switched from Monk to Pugilist, still no response.

[Crucible]

Time: January 4, 03:00 AM and still at 9:00PM EST
Frequency: Always
World name: Excalibur
Character name: Crucible Ahashion
NPC name: Marques
Monster name: N/A
Class/Level: Black Mage/39
Party or solo: Solo
In-game time:
Area and coordinates: Eastern Thanalan (X:11, Y:21)
Steps:
1.Accepted Quest "With a Little Elbow Grease" from Eaduuard and received "Broken Alembic".
2.I am told to "Show the broken oven to Marques.", but I cannot interact with said NPC at all.
3. Note: I can select him, but when I try to talk to him, my hotbar greys out for a second then
returns to normal without doing anything.

Connection Specs
- Type of internet connection/provider: DSL
- Modem maker/model number:

[kennethdg]

Same as above: except I didn't receive the broken oven item.
1am January 4
Excalibur
acn/36
Nam: jourdan Thayer
Solo
Same things as above

[Syrum]

Time: January 5th, 12:30 GMT
Frequency: Continual
World name: Excalibur
Character name: Syrum Ansebris
NPC name: Marques
Class/Level: Archer/40
Party or solo: Solo
Area and coordinates: Eastern Thanalan (X:11, Y:21)
Steps:
Identical to the above

[Furlamseere]

Greetings Dezmo2,

We thank you for posting your concerns regarding With a Little Elbow Grease. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!

- Furlamseere