sound issues

[DuoMaxwell007]

so i play on a laptop which is connected through hdmi to my tv and use my tv screen as display (and its also where the sound comes from) and I play ffxiv in fullscreen mode.

that being said sometimes after I put in my username and password and get to the title screen there is no sound.. the only remedy is to exit the game and restart it/login again and hope I get sound the second time (which I do 100% of the time) the other issue is when in game sometimes I hit the windows key to browse the net or do something else while I play and when I go ack to the game there is no sound again (when there was sound before I hit the windows key) the only remedy is to again exit the game (logging out to the title screen does not work) and re start the game all over again). is there any idea what causes the no sound issue and if possible anyone know a permanent fix for it?

[Raist]

I'd hazard a guess that it's somehow switching up the speaker config in the DirectX API or something. If you change the speaker config in the Windows API while still in the game, XIV may loose certain audio channels, or all sound until you reload the game. May be getting something similar to this since the game appears to only like 2CH or 5.1, and you may be swapping between them somehow when going from the analog to HDMI interface. Maybe if you could somehow synch the audio to the TV first with a media file or something?

I noticed this when I rebuilt my PC to Win8. The newer control panel for my Xonar DX has two drop boxes for speaker config. One synchs with what you set in the Windows Control Panel/Sounds snap-in, and the second one is what the hardware actually uses. Basically, it allows you to do virtual surround to different physical speaker combinations from 2ch/headphones up through 7.1 based on what you plug-in without Windows knowing you've changed speaker config and such. This is the only way I found to resolve an issue with voice-overs only going to my left surround speaker--if Windows was set to anything other than 2CH, voice-overs would only go to one speaker or not be heard at all. Had to keep reloading the game to test the different combinations until I found the mix that worked.

[Furlamseere]

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

- Furlamseere