Cannot Start Quest - "D is for Dead"

[Morathi]

ISP:
CenturyLink

Type of Internet Connection:
Business DSL

Internet Connection Speed:
20Mbps

Date & Time:
31 December 2013 15:15 Mountain Standard Time

Frequency:
Always

Character Name:
Morathi Diluculo

Race:
Lalafell M

World:
Hyperion

Class/Level:
BLM 43

Area and Coordinates:
Eastern Thanalan (The Burning Wall) 28,22

Party or Solo:
Solo

NPC Name:
Floating Stone

Monster Name:
None

In-Game Time:
7:17am

Steps:
I saw the quest icon on my mini map and approached the NPC. When I click on him, the hotbar dims as if conversation will begin, but then nothing happens. I tried changing classes, logging out and back in of the game, and restarting the client, but the issue persists and I cannot start the quest this NPC has which is listed as 'D is for Dead'

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
SYSTEM_CPU Intel(R) Core(TM) i7-4771 CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/17/13 18:38:42 Ver: 10.07
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32706.191MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 32704.371MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.690GB SYSTEM_FREEDISC_SPACE 69.216GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 868.747GB
SYSTEM_STORAGE G:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 2740.477GB SYSTEM_FREEDISC_SPACE 1823.895GB
SYSTEM_STORAGE H:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 5501.238GB SYSTEM_FREEDISC_SPACE 2295.639GB
SYSTEM_STORAGE J:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 5501.238GB SYSTEM_FREEDISC_SPACE 2295.639GB
SYSTEM_STORAGE S:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 232.786GB SYSTEM_FREEDISC_SPACE 47.190GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 780
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 780
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2994.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1101.250 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3182
SYSTEM_GRAPHICS_DRIVER_DATE 11/14/2013 4:55:24 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 780
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 780
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2994.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1101.250 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3182
SYSTEM_GRAPHICS_DRIVER_DATE 11/14/2013 4:55:24 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 780
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP GeForce GTX 780
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2994.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1101.250 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3182
SYSTEM_GRAPHICS_DRIVER_DATE 11/14/2013 4:55:24 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 780
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP GeForce GTX 780
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2994.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1101.250 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3182
SYSTEM_GRAPHICS_DRIVER_DATE 11/14/2013 4:55:24 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {36260243-CC12-4230-80AC-5C2258ED4B31}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 2:44:24 AM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {55443C5D-7137-4EC2-A1E6-03E0F6AAA429}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 2:44:24 AM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C47BF26E-4FC7-4377-A907-17D9022AC576}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 2:44:24 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C8D362E0-672E-11E3-8001444553540000}
SYSTEM_INPUT_NAME Gamepad F310 (Controller)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {80A0F170-491C-11E3-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G105
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4DE08E60-6FB6-11E3-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4DE0B570-6FB6-11E3-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 32768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4DE0B570-6FB6-11E3-8003444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4DE0B570-6FB6-11E3-8004444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4DE0B570-6FB6-11E3-8005444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {80A13F90-491C-11E3-8003444553540000}
SYSTEM_INPUT_NAME CRCA102-3I1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

[Eirva]

I am also having this issue on Hyperion, character name Iriien Kal'vareth. I attempted to pick up this quest on January 2nd, 2014, 3:50 am EST. The NPC is completely unresponsive.

[Furlamseere]

Greetings Morathi,

We thank you for posting your concerns regarding Cannot Start Quest - "D is for Dead". I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!

- Furlamseere