There are a lot of issues in this game where you can be the QQ or white Knight. Their net code is just plain laziness and being cheap that's all period. If even 1/4 of your player base is experiencing this, good customer service and overall product quality assurance means you fix it. But seeing square refuses to and blames it on countless other things proves further that they are not providing a quality experience. A excuse is a lazy man's way to say you don't want to fix it.