I have met my fair share of jerks. It started happening after I hit 50, it was like every person just hated for he sake of hating. This game has a serious problem with people like this and it will be the downfall.
I heard people talk about quitting tanking or healing because of rudeness (I'm one of them), I've heard of people so mean they caused others to quit playing entirely (a friend actually did that).
Why are people like this? I can only assume they have nothing in real life and lash out to people in a game because what can we do about it?
If thats the case then it makes me feel less angry with them and more sorry but.. the only one who can change your life is you.