Indeed. SE CAN talk to Level3, but it's still all up to Level3 to fix the problem. And honestly, if SE knows about this particular router, they likely have already talked to Level3.
This is why I tell people that it may not be SE, but that doesn't mean it's them either. In this case it's in between. SE can't just go out and replace the router or fix it.
It's not Level3's problem here as I am being routed through Congentco.
EDIT: PS, the server is fine in the mornings and after maintenance when they're half empty. (Gilgamesh)
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