Thread: What's causing FiOS users to get so much lag since 2.1?

Originally Posted by remidi

Last time I did a traceroute that hop was the issue...hmmm. So what can we do?

**I just did a google search and there is a level3 telecommunications company that has offices in my city. Buffalo, NY.

did u contact Level 3?

Originally Posted by Lurkios

It's not Verizon, it's a company called Level3 (www.level3.net). Specifically, they have a router in Montreal called ae-11-11.car2.Montreal2.Level3.net [4.69.141.1] that seems to be having issues. I know a lot of Sprint customers are ending up on their route, as well as a lot of East Coast Verizon customers. It's possible your ISP could adjust the route, but somewhat unlikely you'd get them to do it.

Last time I did a traceroute that hop was the issue...hmmm. So what can we do?

**I just did a google search and there is a level3 telecommunications company that has offices in my city. Buffalo, NY.
*** I just did a traceroute to 184.107.107.176. I am not going through level3 anymore and my pings are fine. I'll go in game and see if I have any lag. Maybe they change our routes later in the day?

Originally Posted by remidi

Last time I did a traceroute that hop was the issue...hmmm. So what can we do?

I've already sent them a note about it, but unless you're a business partner of theirs they tend not to care much about what you have to say. Your best bet (and it's a long shot) is to contact your ISP, ask for a "tier 3 technician", get the technician to let you send them a traceroute, and then after a couple of weeks if enough complaints are filed and the same tier 3 tech happens to see a few dozen of them they may get on the phone with Level3 which will start to look into the issue a few weeks after that.

But again, that's a long shot.