So I would like to spread some information that I am sure 99% most users don't know. In certain areas it is VERY cold. The way ISPs transport your data long distances is using fiber. Fiber reacts poorly in very cold conditions. You must constantly make changes.

Level 3 (which is a transport provider) along with many other services are prone to have packet loss. I am sure they are constantly trying to fix the issues, but sadly it is inevitable. That is just a issue with today's equipment. You can fight it by adjusting AMPs so the light is "hotter" but you can only adjust so much. And if the temperature changes, you must revert what changes you did so you do not burn out the receiving AMP.

Customers will of course not be ok with this, but that's fine. That is just the way it is sadly. Once weather warms back up, you may be surprised. BTW just because its not cold where "you" are does not mean its not cold where your Internet traffic is going.