character info is not being saved

[mapache]

Time: Since around the 26 of december
Frequency: always
World name: Moogle
Character name: Helena Myre
NPC name: NA
Monster name: NA
Class/Level: WHM/BRD/LNC(...any job really....)
In-game time: always
Area and coordinates: anywhere
Steps:
1. I edit the hotbar or change the equipment
2.Log off, leave the game
3. Come back none of the edits are there.
4. Tried creating a new gear set for the WHM, logged off
5. Logged in, the recently created gear set was not there


Connection Specs
- broadband/ice
- Modem maker/model number TENDA/D840R

Model Number of the PlayStation 3 You Are Using
- Model Number: CECH-3001A


I hope this is enough...I copied my previous post below...

Any edits I do to the hotbar or equipment are not being saved , every time I log off when I come back I have yo change things again...this is a pain because I no longer have the previous weapon so I have To equip everything all over again...

I've tried doing another gear set and still when I log in it's gone

I use a ps3 account

Thanks