Item Disapper

[Gigowen]

Thread name: Hero's ring of Slaying and Hero's braclet of Slaying disapper after patch
Time: Decmber 19, 2013 - not sure exactly when (mabye before I noticed only after patch 2.1)
Frequency: Only once
World name: Odin
Character name: Ancelor Riverstrike
NPC name: N/A
Monster name: N/A
Class/level: Drg /50 (SCH 30)
Party or solo: Solo
Race: Hyur / Highlander male
In-game time: Dunno exactly when
Area and coordinates: N/A
Steps:
After patch I look to find out 2 peaces level 90 allagen disapper from my charecter, few days before I was leveling SCH if it has anything to do with.
I reported same day in game UI with no answer then wrote here and only now got respond to make this form.
In game got respond yesterday that you take it to developers team, but I want to know how long it takes?
This items cannt be sold or meld so I couldnt mistakely do anything wrong.
Please I worked too hard on those 2, so I ask to return to me.

Connection Specs
DSL / Golden Lines / 10M speed
Modem maker/model number: Alcatel
PlayStation 3
Thanks,

[Furlamseere]

Greetings Gigowen,

We thank you for posting your concerns regarding missing items. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!

- Furlamseere