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  1. #1
    Player

    Join Date
    Jun 2011
    Posts
    2

    FFXIV has stopped working error

    So i just bought a new laptop and installed ffxiv, i'm just trying to get it running at the moment, bare graphics are fine but i keep getting the FFXIV has stopped working whenever i try to boot it up, i was looking around and i found that i should look in my event viewer but i have no idea what to look for.

    Heres what I found:

    Faulting application name: ffxivgame.exe, version: 1.0.0.0, time stamp: 0x4dd3f642
    Faulting module name: msvcrt.dll, version: 7.0.7600.16385, time stamp: 0x4a5bda6f
    Exception code: 0xc0000005
    Fault offset: 0x00009b60
    Faulting process id: 0x1628
    Faulting application start time: 0x01cc2a5f79173525
    Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivgame.exe
    Faulting module path: C:\Windows\syswow64\msvcrt.dll
    Report Id: b79fea85-9652-11e0-b8f9-f04da2c86c94

    Not sure what any of that means or if it will help to solve the problem, hopefully someone can help!
    (0)

  2. #2
    Player
    Loth's Avatar
    Join Date
    Mar 2011
    Posts
    233
    Character
    Loth Falken
    World
    Lich
    Main Class
    Conjurer Lv 50
    Please start the FFXIV Config application and copy the info listed when you choose System Information from the main window.

    Most times this turns out to be the laptop running Intel HD graphics which are not capable of running the game.
    (0)

  3. #3
    Player

    Join Date
    Jun 2011
    Posts
    2
    Ah it looks like it is runming with Intel HD graphics...is there anyway i can buy a different graphic card and install it?

    Heres info from system information

    OS: Windows 7 64bit
    Processor: Intel(R) Core(TM) i3 CPU M380 @2.53
    Number of processors: Logical core count 4 Physical core count 2
    Physical Memory: 3894.684MB
    Virtual Memory: 2047.875
    Storage: Hard disk pace 581.424GB Free disk space 547.563
    Graphic device: Intel(R) HD graphics (Core i3)
    (0)

  4. #4
    Player
    Brotech's Avatar
    Join Date
    Jun 2011
    Posts
    71
    Character
    Sunao Khan
    World
    Zalera
    Main Class
    Red Mage Lv 70
    Generally Laptop video cards are one of those things that you are stuck with unless you are fairly knowledgeable about the inside of your laptop.
    (0)