Bad customer support and refusing to restore more than 1 item each account EVER

[Seripha_Starbane]

My question is:
I misbought:
-Warwolf barbut of fending
-Warwolf cuirass of fending

and wanted to buy:
-Warwolf hat of casting
-Warwolf Robe of casting

You guys have a 1 time EVER restoration policy on items. Meaning u can do it, but refuse. While im sure theres a great reason for this i.e. not open the flood gates, this now, made sure i threw away almost 40 hours of farming something.

I understand i did a stupid thing, but 40 hours, for 5 minutes of u to fix this, seems a little bit not nice...

And also: So if im a 10 year square customer, i could still only recover 1 item. this is for me a very bad service and i would like to see this escalated.

in fact i had, according to request already deleted the items, but now they are looking to restore those... while they could in the same time restore the items i requested.. what kind of nonsense is this? you guys have too much time or something?


Kind regards,

Seripha

[SanjuroXI]

Shouldn't be mad at anyone but yourself. It's not that hard to read menu before pressing yes and you did it twice which is even worse...

[Seripha_Starbane]

Shouldn't be mad at anyone but yourself. It's not that hard to read menu before pressing yes and you did it twice which is even worse...

Great you defend them. And its a stupid move ill admit. But still, a policy like that shouldnt even be in place and should be looked at at a case to case basis.
And yes i do get mad when 40 hours are lost, someone can assist but refuse.

And dude... please dont bother responding here, cuz i KNOW i did something stupid... but i would still not have my 40 hours worth of farming being thrown away in a game thats already extremely grindy.

Thanks