My question is:
I misbought:
-Warwolf barbut of fending
-Warwolf cuirass of fending

and wanted to buy:
-Warwolf hat of casting
-Warwolf Robe of casting

You guys have a 1 time EVER restoration policy on items. Meaning u can do it, but refuse. While im sure theres a great reason for this i.e. not open the flood gates, this now, made sure i threw away almost 40 hours of farming something.

I understand i did a stupid thing, but 40 hours, for 5 minutes of u to fix this, seems a little bit not nice...

And also: So if im a 10 year square customer, i could still only recover 1 item. this is for me a very bad service and i would like to see this escalated.

in fact i had, according to request already deleted the items, but now they are looking to restore those... while they could in the same time restore the items i requested.. what kind of nonsense is this? you guys have too much time or something?


Kind regards,

Seripha