Unable to add PS3 pre-order code to account

[Ashiee]

UPDATE: I registered the pre-order code a third time on the PS Store and it finally worked, I don't understand, but it worked. I was able to obtain the cait sith minion, hurray!

Sorry if the title does not exactly describe my problem correctly, I am just trying to get the caitsith doll pre-order bonus item before it expires.

I am a windows legacy member, and I decided to pre-order the PS3 collectors edition for the game. I was able to obtain the PS3 12 digit early access code (which is also the caitsith and moogle cap item code from what I understand) back in early august. On August 21st I used the 12 digit early access code on the PS store, downloaded the game, installed it, but have not touched it since.

From this point, I have just been playing FFXIV ARR on my PC and have not touched the PS3 version.

So today I tried to log in and register the PS3 version of the game to my account. I went into the PS3 version of the game, it asked me if I had a square enix account, I answered yes I currently posses one. I then get a prompt to log in. I enter my SE ID, my PW, and my security token code. After I enter those, I get this:

"No valid service account is available to play Final Fantasy XIV: A Realm Reborn.

In order to play Final Fantasy XIV: A Realm Reborn, you must first purchase the digital download from the PlayStationStore or register a product code."

I downloaded it already on the play station store with the early access 12 digit code I got in the mail in August. Today I also re-entered that code on the PS store to make sure it was registered. Honestly I really don't know where to go from here. I looked at mog station, and I couldn't find anything on there that was 12 digits long. If anyone knows anything I would greatly appreciate it.