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  1. #1
    Player
    Theremita's Avatar
    Join Date
    Aug 2013
    Posts
    25
    Character
    Theremita Spelloyal
    World
    Phoenix
    Main Class
    Thaumaturge Lv 90

    Could someone help me and explain this billing thing please?

    I pre-ordered the game and played for my free days and loved it. I didn't subscribe straight away I got on with some real life stuff. Now there's all this new stuff and I have some time off work in January so I've just subscribed for a month.

    My Mog Station account says 'continued automatically'. There's a button that says 'cancel automatic renewal'

    Now I only want to pay for 1 month and then decide if I want to continue or leave it for a bit. If I press cancel automatic renewal will I get the month I've just paid for but then it won't automatically take for the next month at the end.

    Or will it completely cancel what I've just paid, in which case I need to play for this month and then at the very end cancel it?

    Hopefully I've explained that well enough
    (0)

  2. #2
    Player
    Kiroh's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    1,478
    Character
    Soube Miseux
    World
    Midgardsormr
    Main Class
    Conjurer Lv 90
    Quote Originally Posted by Theremita View Post
    I pre-ordered the game and played for my free days and loved it. I didn't subscribe straight away I got on with some real life stuff. Now there's all this new stuff and I have some time off work in January so I've just subscribed for a month.

    My Mog Station account says 'continued automatically'. There's a button that says 'cancel automatic renewal'

    Now I only want to pay for 1 month and then decide if I want to continue or leave it for a bit. If I press cancel automatic renewal will I get the month I've just paid for but then it won't automatically take for the next month at the end.

    Or will it completely cancel what I've just paid, in which case I need to play for this month and then at the very end cancel it?

    Hopefully I've explained that well enough
    1.) Time runs on your sub whether you play the game or not.
    2.) Cancelling will not cancel months already paid for, it will only cancel further billing after those months end.
    3.) Cancelling will not stop your subs time from running down.
    (1)

  3. #3
    Player
    Theremita's Avatar
    Join Date
    Aug 2013
    Posts
    25
    Character
    Theremita Spelloyal
    World
    Phoenix
    Main Class
    Thaumaturge Lv 90
    Quote Originally Posted by Kiroh View Post
    1.) Time runs on your sub whether you play the game or not.
    2.) Cancelling will not cancel months already paid for, it will only cancel further billing after those months end.
    I have literally just paid, it said it was up to the 20th Jan. So if I press 'cancel automatic renewal' I can still play until the 20th Jan and it won't take more money from me then?
    (0)

  4. #4
    Player
    Ticks's Avatar
    Join Date
    Feb 2012
    Location
    Gridania
    Posts
    243
    Character
    Shady Grove
    World
    Mateus
    Main Class
    Archer Lv 90
    I am pretty sure you can play till the next billing cycle as long as the payment has been made.
    (1)

  5. #5
    Player
    Elvin's Avatar
    Join Date
    Aug 2013
    Posts
    320
    Character
    Elvin Rath
    World
    Moogle
    Main Class
    Alchemist Lv 51
    I "think" (I'm not sure) that if you cancel you can't access you account. At least if you pay with crystal it works that way...
    (0)

  6. #6
    Player
    BeserkFury's Avatar
    Join Date
    Aug 2013
    Posts
    23
    Character
    Aephym Eclipse
    World
    Sophia
    Main Class
    Warrior Lv 90
    I cancelled my automatic renewal a little while ago, still have full access to all my remaining days
    (0)

  7. #7
    Player
    Theremita's Avatar
    Join Date
    Aug 2013
    Posts
    25
    Character
    Theremita Spelloyal
    World
    Phoenix
    Main Class
    Thaumaturge Lv 90
    Right okay, well it's downloading the update at the moment so I'll wait until that's done and make sure I can get on. Then I'll press the button and see if I can still get on lol
    (0)