A relic reborn - quest lost BRD

[Remaker]

Time: 10 PM CST
Frequency: Once so far
World name: Adamantoise
Character name: Yuffie Highwind
NPC name: Gerolt
Monster name: Chimera
Class/Level: BRD/50
Party or solo:solo
In-game time: Around 10 PM
Area and coordinates: Weeping Saints X:31, Y:7
Steps:
1.Defeated Chimera
2.started to obtain the salts but accidentally accepted a port before the item was obtained
3. Got to Gerolt to see that the quest was not updated.
4. Went back to Chimera but unable to enter the instance, stated I did not meet the requirements.
5. Dropped the quest and went back to Gerolt but he had no quest.
6. Went back to Rowena but she had no quest
7. Went back to Nedrick Ironheart but he has no quest
8. All items lost and unable to get quest back

<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider: Cable/Charter
- Modem maker/model number: Cisco DPC3008

PC Specs
-=-=-=-=- System Information -=-=-=-=-
OS Name Microsoft Windows 8.1 Pro
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SUPERMAN
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU To Be Filled By O.E.M.
Processor AMD Phenom(tm) II X6 1090T Processor, 3200 Mhz, 6 Core(s), 6 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1308, 5/31/2010
SMBIOS Version 2.5
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK Computer INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.3.9600.16408"
User Name Superman\SUPERMAN\stormer
Time Zone Central Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 918 MB
Total Virtual Memory 7.20 GB
Available Virtual Memory 1.07 GB
Page File Space 3.20 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Browser Information
- Name and version of the browser currently in-use: Chrome Version 31.0.1650.63 m
- Internet Explorer Version: 11

[Furlamseere]

Greetings Remaker,

We thank you for posting your concerns regarding a relic reborn. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!

- Furlamseere