Haven't been able to save or create macros for a month

[Celeras]

Made this thread once before, it got moved and was unresolved. Same issues still happening.

Any macros I create or edit are not saving their changes. I'm logging off properly, but whenever I re-enter the game the changes are reverted and anything new I created is missing. This has been happening for about a week since I noticed it.

Hello,

This appears to be a technical issue. If this issue is still occurring, we suggest contacting our support center at the following link:
http://support.na.square-enix.com/ > FINAL FANTASY XIV > Contact > Get Support.
Support Center is open Monday through Friday between 9:00am to 6:00pm.
We will be moving this over to the technical support section for additional suggestions from our Community.
If you are still experiencing this problem after these suggestions, you are welcome to post another thread in the "In-Game Bugs" section detailing your results and we will be able to provide some additional support.

Thank you,
SQUARE ENIX Moderator

I followed your advice and waited two weeks for a response. Here's what they sent me:

Dear Customer,

Regarding your request for support. Please find your answer below.

If you encounter what you feel may be a malfunction in the game, you may send an inquiry through Square Enix Support Center by going to the FINAL FANTASY XIV title page, select 'Contact Us', then select 'Submit Feedback'.

You may find more information on the matter by visiting the registered community sites.


Thank you for contacting the SQUARE ENIX Support Center.

Seriously? What a joke.

[Enkrateia]

Greetings, Celeras.

I can see how this would be frustrating for you. Please use the following template to provide more information so we can better try to diagnose this concern for you:

Template:

Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Physical Level:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

This does sound like a technical concern, which should still try to be resolved through the Support Center, as before. However, if you provide us with more details, we may be able to provide some assistance or direct your inquiry better.

[Celeras]

Platform: Windows 7 64 bit
ISP: Optimum Online
Internet Connection Speed: 15Mbps Download, 2Mbps Upload
Date & Time: Every day
Frequency: 100% of my attempts
Character Name: Cel Eras
Race: Lalafell
World: Rabanastre
Class/Skill Rank: 50
Physical Level: 50
Area and Coordinates: Tried different locations, happens everywhere
Party or Solo: Tried both
NPC Name: N/A
Monster Name: N/A
In-Game Time: All
Steps:
1. Make new or edit old macro
2. Log out properly using the menus
3. Log back in and see if the macro saved, and it never does.

[Celeras]

http://www.youtube.com/watch?v=jegeBVYvgtk

1200P cropped in half/30FPS. I know youtube sucks, but should be clear enough to see what's going on. Didn't feel like encoding full size.

And yes, I've also tried going all the way out of the game instead of just to the character screen.

[Xophious]

Greetings Celeras!

I am sorry to hear you've been having so much trouble with the macros. Thank you for posting the details to us so quickly. Now that we have that information, we will gladly submit a bug report in regards to the current issue. Any updates may be posted within the forum when available. Thanks again.