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  1. #1
    Player
    Seriat's Avatar
    Join Date
    Aug 2013
    Location
    Toronto, Ontario
    Posts
    421
    Character
    Seriat Toren
    World
    Excalibur
    Main Class
    Warrior Lv 60

    Launcher not loading

    Have been trying to post of picture of the launcher but just isn't happening today.

    Issue: Unable to finishing loading the launcher, the area where you enter your SE ID and password info does not load and hasn't been since about 1am EST 12/21/13.

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\****\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
    SYSTEM_CPU Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 10/24/12 09:41:43 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8152.039MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 16302.258MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 828.604GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.760GB SYSTEM_FREEDISC_SPACE 280.383GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 660
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 660
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1989.813 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1842 x 1026 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3193
    SYSTEM_GRAPHICS_DRIVER_DATE 11/23/2013 2:26:48 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND SAMSUNG-1 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {AC79020F-3841-45EC-868D-11851BF78E7D}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0023.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/19/2012 12:41:52 AM
    SYSTEM_SOUND SPDIF Interface (TX0) (VIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {0FAC6CA8-A5D2-4674-BBCE-3020765F1A33}
    SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.10800
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/3/2012 12:27:44 AM
    SYSTEM_SOUND Speakers (VIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {40BEE1DF-3AEB-480A-9182-D125E550D414}
    SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.10800
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/3/2012 12:27:44 AM
    SYSTEM_SOUND SPDIF Interface (TX1) (VIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {DB5B2039-0859-40DE-AE04-0353655AD091}
    SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.10800
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/3/2012 12:27:44 AM
    SYSTEM_SOUND Asus (Asus Wireless Audio Device)
    SYSTEM_SOUND_DEVICE_ID {F026AF69-6C6C-43C4-8807-2421FE3AA1B8}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/12/2013 5:40:58 AM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8AC70E40-B8C7-11E2-8001444553540000}
    SYSTEM_INPUT_NAME Microsoft Hardware USB Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8ACE3A30-B8C7-11E2-8002444553540000}
    SYSTEM_INPUT_NAME Micr
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8ACE3A30-B8C7-11E2-8003444553540000}
    SYSTEM_INPUT_NAME Micr
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8ACE3A30-B8C7-11E2-8004444553540000}
    SYSTEM_INPUT_NAME Micr
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8ACE3A30-B8C7-11E2-8005444553540000}
    SYSTEM_INPUT_NAME Micr
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8ACE3A30-B8C7-11E2-8006444553540000}
    SYSTEM_INPUT_NAME Asus Wireless Audio Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5E166DA0-B8D1-11E2-8001444553540000}
    SYSTEM_INPUT_NAME MotioninJoy Virtual Game Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 20 SYSTEM_GAMEPAD_FOV 1


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Launcher not loading - Google Chrome


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Google Chrome
    VIA Platform Device Manager
    Easy Tune 6 B12.1121.1
    PlayOnline Viewer & Tetra Master
    FINAL FANTASY XI
    AutoGreen B12.0206.1
    marvell 91xx driver
    NVIDIA Stereoscopic 3D Driver
    EVGA Precision X 4.2.1
    WinRAR 4.20 (32-bit)
    XviD MPEG-4 Video Codec
    Steam
    ASUS nVidia Driver
    Platform
    Intel(R) USB 3.0 eXtensible Host Controller Driver
    Java 7 Update 25
    Utility
    FINAL FANTASY XIV - A Realm Reborn
    Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
    ON_OFF Charge B12.1025.1
    Intel(R) Rapid Storage Technology
    Easy Tune 6 B12.1121.1
    PlayOnline Viewer & Tetra Master
    Java Auto Updater
    Driver Sweeper version 3.2.0
    Intel(R) Management Engine Components
    FINAL FANTASY XI
    Microsoft Visual C++ 2005 Redistributable
    NVIDIA PhysX
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Google Update Helper
    @BIOS
    AutoGreen B12.0206.1
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Intel(R) Control Center
    Intel(R) SDK for OpenCL - CPU Only Runtime Package


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\EVGA Precision X\EVGAPrecision.exe 00000E30
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000009C8
    C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000EBC
    C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe 00000AA4
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000C64
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000DA8
    C:\VIA_XHCI\usb3Monitor.exe 000008C8


    EDIT: Now getting this error after about 30 seconds:
    System Error: -2146697208
    HTTPS System Error
    (0)
    Last edited by Seriat; 12-21-2013 at 10:47 PM. Reason: Limit and added info

  2. #2
    Moderator Furlamseere's Avatar
    Join Date
    Oct 2013
    Posts
    2,195
    It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

    - Furlamseere
    (0)