"report cheating" support function not working?

[Kyana]

TLDR Don't expect them to wave a wand and make them all vanish in 24 hours. Have some patience.

That's what I'm talking about. These bots or hack users have been around for months now, no exaggeration, and they still do their thing all day long.
If it takes a year to get rid of a bot they don't need to bother at all, because the damage is already done.

EDIT: I'm not talking about random bots. They have names we're not allowed to post here, but they have been cheating for a long time and still do it.