Request to speak to the Senior Game Master

[Kyousha]

Like I said, Square Enix is handling this very poorly and unprofessionally. Be sure to keep this thread active so Square Enix won't forget about this incident. I'm sure there are dozens of people who monitor these forums; the admins who view topics like these and make ZERO inquiries about them are extremely ignorant. Don't give up hope!!

Square Enix, UNBAN MISTER SIRS!!!

[Rawrrior]

Like I said, Square Enix is handling this very poorly and unprofessionally. Be sure to keep this thread active so Square Enix won't forget about this incident. I'm sure there are dozens of people who monitor these forums; the admins who view topics like these and make ZERO inquiries about them are extremely ignorant. Don't give up hope!!

Square Enix, UNBAN MISTER SIRS!!!

Thank you Kyousha! It's really hard to not loose hope but we will still keep trying!

I'm going to tell Mister to call/ live chat support Square Enix again about this to see if any new notes have been put onto his account, or if it's still the "RMT Activities" perma banned excuse. Maybe, just "maybe", they put a new note on his account that needs him to actually call to have more steps taken on the account. i'm probably just looking waaay into this now.. Sigh.

Square. You know you have true customers when they are still lingering around after months of being banned, and bout month and a half of posting and replying to this thread in hopes something more than a reply gets done. We really enjoy XIV, but we are dreading the customer support, and yet here we are, still trying to get Mister unbanned regardless.

Is this really such a hard thing to do, to unban him and take all the bad gil off the account? It's like a child closing their eyes with their palms in hopes the scary toy in front of them goes away. Well, it's not happening Square Enix. We aren't going away, nor are we scary toys. He are harmless humans who did good in reporting a large scale exploit that could of ruined the gmes economy much further than what it is now, instead of being a terrible person and keeping it for himself, you guys never to know about it. Me? I'm not scary, i'm here standing up for my good friend in what i believe is RIGHT. His tinkering may have been wrong, but finding a huge exploit and reporting it right away after confirming it was exploitable was GOOD. After he reported it, he didn't tinker with ANYTHING else. We played together for a month after Jhanaka told him to put all spawned gil in his 2nd retainer, and LEFT IT ALONE for the month till he was sweeped up in the blanket bans.

He isn't suppose to be banned. If he is, Jhanaka should of banned him the moment their conversation was done, instead of leaving us with this hope Mister did a great thing and as reward wasn't banned, and having him sweeped up and leaving with him prepaying for few couple of months on his account.

Please, PLEASE, unban him! Take the gil off him! Let us play together again with Mrs Madam and Mister Sirs! This is so frustrating.. Customer service shouldn't take this long at all.. :/ Dear lord it's not like he traded the gil to everyone or me. It's not like he used the gil to purchase things off the market or from people via trades. It's not like he used the money to buy vendor items and armor. All he did was tinker, spawn money, report it, stuff it in his 2nd retainer, and continued to play for a month with me.

ughh.. :/..

[Rawrrior]

Haven't been able to contact SE yet. Mister has been working late nights past few days, and being snowed in at work, making him stay over a close by friends house.. Hope those of you that get snow are safe. I just get pouring rain here x.x;

Still nothing, as always. Is Mister suppose to call? Suppose to do live chat? Suppose to wait longer? Is he waiting for a form on contact? An email from you guys? It's been 7 weeks, almost 2 months now since this thread was created, and Jhanaka replied. I know Jhanaka stated they may not reply again to the thread, but not contacting him at all or saying anything else on the investigation (example, has it started? Does it look good or bad?) some kind of sign would be helpful, besides complete silence.

Mahhh! Frustrating, aggravating, annoying, depressed, so many feeings at once over this case D:!

Square Enix. Jhanaka. We aren't giving up. I'm very dedicated to this, and we will surely not give up!

Missing the lightning fate.. Again.. Woo.

[therpgfanatic]

This seems completely wrong to me. It is not unusual for players to report exploits they find and expect to not be banned for helping the dev team make the game more secure for all players. I have reported things in other MMOs and never been banned. "White hat hacking" is not a terrible thing to do, and it's sad the devs decided to ban him rather than let him keep tinkering and finding more bugs. Heck, you'd think they'd want to give him a job for finding such an exploit and giving them details on how it was done so it could be corrected.

It may not amount to much but I will include this news in the next news report I do as part of my show, http://www.youtube.com/therpgfanatic

I have talked about similar unfair bannings in MMOs and it has gotten GM attention to the issue. Perhaps it will happen again.

[Rawrrior]

This seems completely wrong to me. It is not unusual for players to report exploits they find and expect to not be banned for helping the dev team make the game more secure for all players. I have reported things in other MMOs and never been banned. "White hat hacking" is not a terrible thing to do, and it's sad the devs decided to ban him rather than let him keep tinkering and finding more bugs. Heck, you'd think they'd want to give him a job for finding such an exploit and giving them details on how it was done so it could be corrected.

It may not amount to much but I will include this news in the next news report I do as part of my show, http://www.youtube.com/therpgfanatic

I have talked about similar unfair bannings in MMOs and it has gotten GM attention to the issue. Perhaps it will happen again.

Wow you sure have a lot of videos! Think i'll watch a few of them, like the zelda triforce one :O! Anyways..

Thing about this forum is, the actual gms and such don't read these, only some moderators do. Chances are, no one will reply to this again, but i will keep on having it on the main page in hopes something more about this case is done. I really need to get Mister to call in to see if the notes on his account has changed at all, but he's been so busy with work he hasn't had the time to even sit at his computer ): I'll see if he has a few to spare to check it out today before he leaves.

And, this is great! You adding this bit of news to one of your videos! If this issue actually gets that much more attention, maybe they will reply and unban him! Ohh.. I shouldn't get my hopes to far up but MAH!

And, i really don't see what the problem is in unbanning him if he hasn't spent or traded any of the illegitimate gil and what not. I don't want to loose hope in this case, or this company. I mean, what if they aren't unbanning him so they can squeeze another $30 from him? :/ -shakes head- I shouldn't think like that. I have to keep my hopes up.

Ohhh.. I showed mister the new fat chocobo the other day and the face he made was hilarious XD! ;.; i want to ride the fat chocobo together with him when it releases!

After this mess i've yelled at him to not do any more tinkering in games we play together, cause i seriously don't want him banned again from another game we enjoy playing :/ So i extremely doubt he will ever hack again in FFXIV:ARR if they unban him. Mrs Madam is lonely D: Bet Mister Sirs is going psychotic in the inn room right now >.>;

And thank you so much therpgfanatic for posting! It really means a lot to us!

[DannyNobuser]

Ill support you its SE shortcomings popping up here I can see reason to ban him be even more to release his account to him and allow him to play this is indeed poor customer support I've played this game since 1.0 and 11. and so far id have to say that is a improper ban hammer on someone this isn't RMT clearly and they need to step up and acknowledge this by releasing his account.

[Cons]

Yes i know :/ That's just how he ticks. He likes to tinker with things. But if he didn't, how would of he known it would of worked?

The point is that it is going against the TOS, if SE had said 'we welcome people to use tools to find exploits and report' - that is one thing, but they didnt and your friend decided to anyway.

He knew there was a risk involved in doing what he did and did it anyway, the in-game GM who said 'this will help us' wasnt telling lies, it has probably been sorted already.

Your friend has sacrificed himself for the greater good, maybe his intent was to gain riches through exploits but then thought it would ruin the game for him by becoming a P2W.

Maybe he does where a white hat and wanted to help, if the latter is true he should have emailed them before using 3rd party software, he didnt, so he got banned for it.

It doesnt come any more black and white than that, you agree to TOS and then get punished for going against them? That's just simply how it works

[Rawrrior]

Ill support you its SE shortcomings popping up here I can see reason to ban him be even more to release his account to him and allow him to play this is indeed poor customer support I've played this game since 1.0 and 11. and so far id have to say that is a improper ban hammer on someone this isn't RMT clearly and they need to step up and acknowledge this by releasing his account.

Thank you much for your support! Makes me happy that more people little by little are in support of him getting unbanned ;.;

The point is that it is going against the TOS, if SE had said 'we welcome people to use tools to find exploits and report' - that is one thing, but they didnt and your friend decided to anyway.

He knew there was a risk involved in doing what he did and did it anyway, the in-game GM who said 'this will help us' wasnt telling lies, it has probably been sorted already.

Your friend has sacrificed himself for the greater good, maybe his intent was to gain riches through exploits but then thought it would ruin the game for him by becoming a P2W.

Maybe he does where a white hat and wanted to help, if the latter is true he should have emailed them before using 3rd party software, he didnt, so he got banned for it.

It doesnt come any more black and white than that, you agree to TOS and then get punished for going against them? That's just simply how it works

He knew that reporting it could get him banned right then and there, he knew. But thing is, he didn't get banned cause of it, he got banned a month later cause of the automated bans they pushed out to anyone that had more than a certain amount of gil. That just tells him, hey, we didn't ban you after the reports, but instead of sweeped up in a automatic ban that you weren't suppose to be in. So that tells us he wasn't suppose to be banned to begin with.

It's not really about "what, why was i banned?! I helped and reported it and everything!", it's more about how SE is handling this and giving him premade copy and pasted replies saying he was banned cause of "RMT activities".

If they wanted him banned, they should of done it then and there after Mister and Jhanaka was done having that in-game conversation, instead of having Mister drop money for another month or so of gametime (i'm pretty sure he did the 90day time after the reporting) and get sweeped up in a automated ban we believe he wasn't suppose to get caught in all because he followed directions and left the gil untouched for a month in his retainer. We are still confused wondering what's the REAL reason he was banned, and "RMT activities" isn't it. If they have even started, or finished their investigation, they could of emailed him by now with a detailed report at least as to why he isn't unbanned yet, and say maybe things like, "well you are still banned because you used X amount of the gil" or something, i don't know. But "RMT activites" isn't going to cut it.

This case isn't being handled very well on SE's part. And i highly doubt it takes almost 2 months to investigate his account and give him a verdict and detailed report as to why he will, or will not be unbanned. And until this gets sorted out with him, good or bad, i will keep posting here and we will not give up.

If Square Enix wants to help him but can't restore his account, at least give him a new code for the pre-order bonuses D: Doubt that would remotely happen though. Sigh.. Never going to finish the main story together. Still going to fight this. If enough people support this, maybe they will unban him :/

[Rawrrior]

At this point in time, his account is still banned. he hasn't had the actual chance to contact Square Enix in anyway other than checking his account.

Sigh..I've no idea if the investigation has been concluded, or if it has even started. This is quiet nerve wrecking.. I have absolutely no idea what to do other than to keep this thread alive ):

I refuse to let this thread and problem die till it's resolved in a better way. And by better, i'm talking about more communication with Square Enix and Mister Sirs about this case and why or why not it will be unbanned.

We seriously aren't asking for much other than having Mister be more informed about his account.. Getting unbanned would be marvelous but knowing more detail as to why he will stay banned would be nice to.

Sigh..

[Rawrrior]

Yesterday marked 2 months since the creation of this thread. The 23rd will mark 2 months since the Senior GM's reply.

Thread is now going onto 10 pages! So much support from many of you and i thank you guys for it <3! And yet, Square Enix still hasn't done anything far as we know.. Still banned. Still no contact from SE. Still in the same position as we were 2 months ago. Has anything been done? i really don't want to see "we will investigate and take proper actions in this particular case" as a lie to make themselves look nice and good to anyone else that reads the post. I may be ignorant in thinking SE will really investigate the account and actually consider unbanning him when they find nothing terrible has been done. The longer this goes for, the more SE looks bad :/

Oh boy.. ANOTHER event Mister will miss..

Seriously Square.. If you aren't going to bother investigating and going to leave him banned when he helped you find a huge hole in the system, then just tell us so we can stop having hope and wasting our time here, as well as other readers time :/

I don't know what to do, think or feel about all this anymore. I keep posting here, having hope, and yet, SE probably doesn't care. They got helped, they fixed the giant hole, and left the helper for dead. Yes "ToS" stuff blah blah, but he didn't abuse, he didn't trade off items and money, he didn't sell, or use the money, he did exactly what Jhanaka told him and stored the items and gil in a retainer and was left untouched up to the day he got sweeped up. If he would have not listened to Jhanaka.. He wouldn't be banned.. Meh. Funny sometimes how good dooers get the short end of the stick and the bad ones run around a lot longer.. Meh.

Even with this whole darn mess i'm STILL trying to get more people into playing this game. Just the other day i purchased a copy for my little sister. Even with both of us knowing about this, she still wanted to play it, and loves it. Mister is still willing to come back, but still very upset at how this is being handled. Buying a new account, and starting all over again when we had so much time on those characters isn't a good option, and also a tedious one.

I'm sorry for this rant, haven't had my coffee yet >.< But i know some of you can understand my frustration with all this, and yet here i am, still with some bit of hope, posting when i can, in hopes the thread gets enough support to have Square actually unban him.. Meh..