Some Food For Thought (While you wait for the game to improve.)

[Alastor]

people order food at your restaurant, you give it to them cold and tasteless and they complain so you refund their money...those people would probably never walk back into that restaurant.

I completely agree. That is why, when someone does make a complaint, we do our best to rectify our mistake. That is good business, but not a requirement.

[Wynn]

I completely agree. That is why, when someone does make a complaint, we do our best to rectify our mistake. That is good business, but not a requirement.

So I guess, what you are saying is, that like the people complaining to SE about XIV, those people who got the bad meal should shut their mouths and eat their free chips because the restaurant is attempting to rectify the situation when it was totally not required on their part to do so?

Yeah... I dunno.

Here's the real reason businesses try to rectify bad experiences of their customers. Customer not only doesn't come back, they tell everyone they know about their bad experience making others think twice before using that business services. Then those people tell others about their friend who had a bad experience. Word of mouth is a very powerful thing.

[Alastor]

So I guess, what you are saying is, that like the people complaining to SE about XIV, those people who got the bad meal should shut their mouths and eat their free chips because the restaurant is attempting to rectify the situation when it was totally not required on their part to do so?

Absolutely not.

You guys are kind of missing my point here. I'm not trying to say that people need to stop complaining because SE is giving you free game time, a reference I only made to stress my point. I'm not telling you to do anything. I am only asking people to be reasonable and patient. And as I said before, perhaps that is too much to ask.

[Mack]

I completely agree. That is why, when someone does make a complaint, we do our best to rectify our mistake. That is good business, but not a requirement.

Precisely, and until you make it up to them you will hear them complain about it or forget about you completely....which is what we're all doing in essence.